Microsoft Teams

Connect Microsoft Teams so your agents can work in your Microsoft Teams account. You choose an access level for each account, and Squad refuses any agent action outside that level.

Access levels

Each Microsoft Teams account has an access level: Read-only, Read + send, and Full access. Squad refuses any agent action outside that level. You can also narrow or block single agents under Per-agent access.

Level	The connect window describes this level as	Actions agents can use
Read-only	”Read chat messages and channel posts. Cannot send.”	2 of 172
Read + send	”Read messages and send in chats and channels.”	145 of 172
Full access (recommended)	“Read, send, edit messages, manage channel settings.”	172 of 172

Full access is the recommended level. The connect window selects it for you, and you can choose another level. The Microsoft Teams sign-in page asks you to approve full access to your account. This is expected. Squad does not narrow the sign-in. It checks every agent action against the level you chose, and it refuses actions outside that level.

What agents can do at each level

Each level opens with a short summary in plain tasks, then lists every action it adds, grouped by what the action works on. You do not need to name actions. Ask in plain words, and the agent searches for the matching action.

Find an action. Open a level and use your browser’s find (Ctrl+F, or Cmd+F on a Mac) with a word from the task or part of a slug. Or ask your agent in plain words, for example “What can you do in my Microsoft Teams account?” The agent can search the Microsoft Teams actions for you.

Each action shows its name, a one-line description where the Microsoft Teams action catalog has one, and its slug. The slug is the ID that agents use when they call the action.

Read-only

Agents can use 2 of the 172 Microsoft Teams actions at this level:

View messages
View shifts

All 2 actions at this level:

Works on	Action	What it does	Slug
Messages	List messages to self		`MICROSOFT_TEAMS_LIST_MESSAGES_TO_SELF`
Shifts	Get shift	Retrieve a shift by ID from a Microsoft Teams team schedule.	`MICROSOFT_TEAMS_GET_SHIFT`

Read + send

Agents can use 145 of the 172 Microsoft Teams actions at this level: everything in Read-only, plus:

View, create, update, and archive channels
View, create, update, and archive teams
View, create, and update members
View, create, and update chats
Search, update, and send messages
View, create, and update meetings
View, create, and update groups
Update and delete locations
View, create, and update notes
View and update presence status
View and send replies
Create and update shifts

The 143 actions that this level adds to Read-only:

Account details (1)

Action	What it does	Slug
Who am I		`MICROSOFT_TEAMS_WHO_AM_I`

Apps (2)

Action	What it does	Slug
Get teams app definition	Get an installed app in a Microsoft Teams team.	`MICROSOFT_TEAMS_GET_TEAMS_APP_DEFINITION`
List installed apps	List apps installed in a Microsoft Teams team.	`MICROSOFT_TEAMS_LIST_INSTALLED_APPS`

Calls (5)

Action	What it does	Slug
Create call operation	Create a new operation for a communications call.	`MICROSOFT_TEAMS_CREATE_CALL_OPERATION`
Get call operation	Get a specific commsOperation for a call.	`MICROSOFT_TEAMS_GET_CALL_OPERATION`
List communications calls operations	List operations on a Microsoft Teams call.	`MICROSOFT_TEAMS_LIST_COMMUNICATIONS_CALLS_OPERATIONS`
Update call	Update the navigation property calls in Microsoft Teams communications.	`MICROSOFT_TEAMS_UPDATE_CALL`
Update call operation	Update the navigation property operations in communications.	`MICROSOFT_TEAMS_UPDATE_CALL_OPERATION`

Change history (5)

Action	What it does	Slug
Create open shift change request	Create a new open shift change request in a team schedule.	`MICROSOFT_TEAMS_CREATE_OPEN_SHIFT_CHANGE_REQUEST`
Get open shift change request	Retrieve a specific open shift change request from a Microsoft Teams team’s schedule.	`MICROSOFT_TEAMS_GET_OPEN_SHIFT_CHANGE_REQUEST`
Get swap shifts change request	Get a specific swap shift change request from a Microsoft Teams schedule.	`MICROSOFT_TEAMS_GET_SWAP_SHIFTS_CHANGE_REQUEST`
List open shift change requests	List open shift change requests in a Microsoft Teams schedule.	`MICROSOFT_TEAMS_LIST_OPEN_SHIFT_CHANGE_REQUESTS`
List swap shifts change requests	List swap shift change requests in a Microsoft Teams schedule.	`MICROSOFT_TEAMS_LIST_SWAP_SHIFTS_CHANGE_REQUESTS`

Channel email addresses (1)

Action	What it does	Slug
Provision channel email	Provision an email address for a Microsoft Teams channel.	`MICROSOFT_TEAMS_PROVISION_CHANNEL_EMAIL`

Channels (13)

Action	What it does	Slug
Archive group team channel	Archive a channel in a Microsoft Teams team using the group ID.	`MICROSOFT_TEAMS_ARCHIVE_GROUP_TEAM_CHANNEL`
Create channel	Create a new standard, private, or shared channel within a Microsoft Teams team.	`MICROSOFT_TEAMS_CREATE_CHANNEL`
Create group team channel	Create a new channel in a group’s associated team.	`MICROSOFT_TEAMS_CREATE_GROUP_TEAM_CHANNEL`
Get channel	Get a specific channel in a team.	`MICROSOFT_TEAMS_GET_CHANNEL`
Get group team channel	DEPRECATED: Use MICROSOFT_TEAMS_GET_CHANNEL instead.	`MICROSOFT_TEAMS_GET_GROUP_TEAM_CHANNEL`
Get primary channel	Get the default (General) channel of a team.	`MICROSOFT_TEAMS_GET_PRIMARY_CHANNEL`
List group team channels	DEPRECATED: Use MICROSOFT_TEAMS_LIST_CHANNELS instead.	`MICROSOFT_TEAMS_LIST_GROUP_TEAM_CHANNELS`
List incoming channels	List incoming channels shared with a Microsoft Teams team.	`MICROSOFT_TEAMS_LIST_INCOMING_CHANNELS`
Teams create channel	(DEPRECATED: use MICROSOFT_TEAMS_CREATE_CHANNEL) Tool to create a new standard, private, or shared channel within a Microsoft Teams team.	`MICROSOFT_TEAMS_TEAMS_CREATE_CHANNEL`
Teams list channels	Retrieves channels for a specified Microsoft Teams team ID (must be valid and for an existing team), with options to include shared channels, filter results, and select properties.	`MICROSOFT_TEAMS_TEAMS_LIST_CHANNELS`
Unarchive channel	Unarchive a channel in a Microsoft Teams team.	`MICROSOFT_TEAMS_UNARCHIVE_CHANNEL`
Unarchive group team channel	Unarchive a channel in a Microsoft Teams group’s team.	`MICROSOFT_TEAMS_UNARCHIVE_GROUP_TEAM_CHANNEL`
Update channel	Update channel properties in a Microsoft Teams group.	`MICROSOFT_TEAMS_UPDATE_CHANNEL`

Chats (10)

Action	What it does	Slug
Chats get all chats	Retrieves all Microsoft Teams chats a specified user is part of, supporting filtering, property selection, and pagination.	`MICROSOFT_TEAMS_CHATS_GET_ALL_CHATS`
Get chat	Retrieve a single chat by ID.	`MICROSOFT_TEAMS_GET_CHAT`
Get user chat	Retrieve a specific chat for a user.	`MICROSOFT_TEAMS_GET_USER_CHAT`
Hide chat for user	Hide a Microsoft Teams chat for a specific user.	`MICROSOFT_TEAMS_HIDE_CHAT_FOR_USER`
List chat	DEPRECATED: Use MICROSOFT_TEAMS_CHATS_GET_ALL_CHATS instead.	`MICROSOFT_TEAMS_LIST_CHAT`
Mark chat read for user	Mark a chat as read for a specific user in Microsoft Teams.	`MICROSOFT_TEAMS_MARK_CHAT_READ_FOR_USER`
Mark chat unread for user	Marks a specific chat as unread for a user by setting the last read message timestamp.	`MICROSOFT_TEAMS_MARK_CHAT_UNREAD_FOR_USER`
Teams create chat	Creates a new chat.	`MICROSOFT_TEAMS_TEAMS_CREATE_CHAT`
Unhide chat for user	Unhide a chat for a specific user.	`MICROSOFT_TEAMS_UNHIDE_CHAT_FOR_USER`
Update chat	Update the properties of a chat.	`MICROSOFT_TEAMS_UPDATE_CHAT`

Files (1)

Action	What it does	Slug
Search files	Search files in Microsoft Teams using KQL syntax.	`MICROSOFT_TEAMS_SEARCH_FILES`

Folders (1)

Action	What it does	Slug
Get files folder	Get the files folder (DriveItem) metadata for a specific channel in a Microsoft Teams team.	`MICROSOFT_TEAMS_GET_FILES_FOLDER`

Groups (4)

Action	What it does	Slug
Create scheduling group	Create a new scheduling group in a team’s schedule.	`MICROSOFT_TEAMS_CREATE_SCHEDULING_GROUP`
Get scheduling group	Retrieve a specific scheduling group from a Microsoft Teams team’s schedule.	`MICROSOFT_TEAMS_GET_SCHEDULING_GROUP`
List scheduling groups	List scheduling groups in a team’s schedule.	`MICROSOFT_TEAMS_LIST_SCHEDULING_GROUPS`
Update scheduling group	Replace/update a scheduling group in a team’s schedule.	`MICROSOFT_TEAMS_UPDATE_SCHEDULING_GROUP`

Locations (4)

Action	What it does	Slug
Clear automatic location	Clear the automatic location from a user’s presence in Microsoft Teams.	`MICROSOFT_TEAMS_CLEAR_AUTOMATIC_LOCATION`
Set presence automatic location	Set the automatic presence location (office/remote/timeOff) for a specified user.	`MICROSOFT_TEAMS_SET_PRESENCE_AUTOMATIC_LOCATION`
Set presence manual location	DEPRECATED: Use MICROSOFT_TEAMS_SET_USER_PRESENCE_MANUAL_LOCATION instead.	`MICROSOFT_TEAMS_SET_PRESENCE_MANUAL_LOCATION`
Set user presence manual location	Set the manual presence location (office/remote/timeOff) for a specific user.	`MICROSOFT_TEAMS_SET_USER_PRESENCE_MANUAL_LOCATION`

Meetings (6)

Action	What it does	Slug
Create meeting	Use to schedule a new standalone Microsoft Teams online meeting, i.e., one not linked to any calendar event.	`MICROSOFT_TEAMS_CREATE_MEETING`
Create or get online meeting	Create a new Microsoft Teams online meeting or retrieve an existing one based on externalId.	`MICROSOFT_TEAMS_CREATE_OR_GET_ONLINE_MEETING`
Create user online meeting	Create a new Microsoft Teams online meeting for a specific user.	`MICROSOFT_TEAMS_CREATE_USER_ONLINE_MEETING`
Get online meeting	Retrieve details of a specific Microsoft Teams online meeting by its ID.	`MICROSOFT_TEAMS_GET_ONLINE_MEETING`
List online meetings	Look up a Microsoft Teams online meeting for a user by identifier.	`MICROSOFT_TEAMS_LIST_ONLINE_MEETINGS`
Update online meeting	Update the properties of an existing Microsoft Teams online meeting.	`MICROSOFT_TEAMS_UPDATE_ONLINE_MEETING`

Members (11)

Action	What it does	Slug
Add chat member	Add a conversationMember to a Microsoft Teams chat.	`MICROSOFT_TEAMS_ADD_CHAT_MEMBER`
Add member to channel	Add a member to a Microsoft Teams channel.	`MICROSOFT_TEAMS_ADD_MEMBER_TO_CHANNEL`
Add member to team	(DEPRECATED: use MICROSOFT_TEAMS_ADD_TEAM_MEMBER) Tool to add a user to a Microsoft Teams team.	`MICROSOFT_TEAMS_ADD_MEMBER_TO_TEAM`
Add team member	Add a user to a Microsoft Teams team.	`MICROSOFT_TEAMS_ADD_TEAM_MEMBER`
Add team members bulk	Add multiple members to a Microsoft Teams team in a single operation.	`MICROSOFT_TEAMS_ADD_TEAM_MEMBERS_BULK`
Get chat member	Get a specific conversation member from a Microsoft Teams chat.	`MICROSOFT_TEAMS_GET_CHAT_MEMBER`
Get team member	Get a specific conversation member from a team.	`MICROSOFT_TEAMS_GET_TEAM_MEMBER`
List chat members	DEPRECATED: Use MICROSOFT_TEAMS_USERS_CHATS_LIST_MEMBERS instead.	`MICROSOFT_TEAMS_LIST_CHAT_MEMBERS`
List team members	List members of a Microsoft Teams team.	`MICROSOFT_TEAMS_LIST_TEAM_MEMBERS`
List user chat members	List members of a specific chat for a user in Microsoft Teams.	`MICROSOFT_TEAMS_LIST_USER_CHAT_MEMBERS`
Update team member	Update a team member’s roles or properties in Microsoft Teams.	`MICROSOFT_TEAMS_UPDATE_TEAM_MEMBER`

Messages (14)

Action	What it does	Slug
Chats get all messages	DEPRECATED: Use ListUserChatMessages instead.	`MICROSOFT_TEAMS_CHATS_GET_ALL_MESSAGES`
Get channel message	Retrieves a specific message from a Microsoft Teams channel using its Team, Channel, and Message IDs.	`MICROSOFT_TEAMS_GET_CHANNEL_MESSAGE`
Get chat last message preview	DEPRECATED: Use MICROSOFT_TEAMS_GET_CHAT instead.	`MICROSOFT_TEAMS_GET_CHAT_LAST_MESSAGE_PREVIEW`
Get chat message	Get a specific chat message.	`MICROSOFT_TEAMS_GET_CHAT_MESSAGE`
List pinned messages	Retrieve the list of pinned messages in a Microsoft Teams chat.	`MICROSOFT_TEAMS_LIST_PINNED_MESSAGES`
List user chat messages	Retrieve messages from a specific chat for a given user.	`MICROSOFT_TEAMS_LIST_USER_CHAT_MESSAGES`
Pin message	Pin a message in a Microsoft Teams chat.	`MICROSOFT_TEAMS_PIN_MESSAGE`
Search messages	Search Microsoft Teams messages using powerful KQL syntax.	`MICROSOFT_TEAMS_SEARCH_MESSAGES`
Teams list channel messages	List messages in a Teams channel when team_id and channel_id are known (no chat_id required).	`MICROSOFT_TEAMS_TEAMS_LIST_CHANNEL_MESSAGES`
Teams list chat messages	DEPRECATED: Use ListUserChatMessages instead.	`MICROSOFT_TEAMS_TEAMS_LIST_CHAT_MESSAGES`
Teams post channel message	Posts a new top-level message to a channel in Microsoft Teams (does NOT reply to an existing message).	`MICROSOFT_TEAMS_TEAMS_POST_CHANNEL_MESSAGE`
Teams post chat message	Sends a non-empty message (text or HTML) to a specified, existing Microsoft Teams chat.	`MICROSOFT_TEAMS_TEAMS_POST_CHAT_MESSAGE`
Update channel message	Update a message in a channel.	`MICROSOFT_TEAMS_UPDATE_CHANNEL_MESSAGE`
Update chat message	Update a specific message in a chat.	`MICROSOFT_TEAMS_UPDATE_CHAT_MESSAGE`

Notes (4)

Action	What it does	Slug
Create schedule day note	Create a new day note in a team’s schedule.	`MICROSOFT_TEAMS_CREATE_SCHEDULE_DAY_NOTE`
Get day note	Retrieve a specific day note from a team’s schedule.	`MICROSOFT_TEAMS_GET_DAY_NOTE`
List schedule day notes	List all dayNotes from a team’s schedule.	`MICROSOFT_TEAMS_LIST_SCHEDULE_DAY_NOTES`
Update day note	Update an existing day note in a team’s schedule.	`MICROSOFT_TEAMS_UPDATE_DAY_NOTE`

Notifications (1)

Action	What it does	Slug
Send activity notification	Send activity notifications to specified recipients in Microsoft Teams.	`MICROSOFT_TEAMS_SEND_ACTIVITY_NOTIFICATION`

Participants (1)

Action	What it does	Slug
Update call participant	Update a participant in a Microsoft Teams call.	`MICROSOFT_TEAMS_UPDATE_CALL_PARTICIPANT`

People (1)

Action	What it does	Slug
List people	Retrieves a list of people relevant to a specified user from Microsoft Graph, noting the search parameter is only effective if user_id is ‘me’.	`MICROSOFT_TEAMS_LIST_PEOPLE`

Presence status (4)

Action	What it does	Slug
Get presence	Get a specific user’s presence information.	`MICROSOFT_TEAMS_GET_PRESENCE`
Set me preferred presence	DEPRECATED: Use MICROSOFT_TEAMS_SET_USER_PREFERRED_PRESENCE instead.	`MICROSOFT_TEAMS_SET_ME_PREFERRED_PRESENCE`
Set presence	Set the presence information for a user’s application presence session.	`MICROSOFT_TEAMS_SET_PRESENCE`
Set user preferred presence	Set the preferred availability and activity status for a user.	`MICROSOFT_TEAMS_SET_USER_PREFERRED_PRESENCE`

Profiles (1)

Action	What it does	Slug
Get my profile	Retrieve a user’s profile (id/UPN/mail/displayName).	`MICROSOFT_TEAMS_GET_MY_PROFILE`

Replies (4)

Action	What it does	Slug
Get channel message reply	Retrieve a single reply to a message in a channel.	`MICROSOFT_TEAMS_GET_CHANNEL_MESSAGE_REPLY`
List message replies	List all replies to a specific message in a Microsoft Teams channel.	`MICROSOFT_TEAMS_LIST_MESSAGE_REPLIES`
Post message reply	Sends a reply to an existing message, identified by message_id, within a specific channel_id of a given team_id in Microsoft Teams.	`MICROSOFT_TEAMS_POST_MESSAGE_REPLY`
Teams post message reply	(DEPRECATED: use MICROSOFT_TEAMS_POST_MESSAGE_REPLY) Sends a reply to an existing message, identified by message_id, within a specific channel_id of a given team_id in Microsoft Teams.	`MICROSOFT_TEAMS_TEAMS_POST_MESSAGE_REPLY`

Roles and permissions (1)

Action	What it does	Slug
List team permission grants	List all resource-specific permission grants for a team with support for filtering, pagination, and sorting.	`MICROSOFT_TEAMS_LIST_TEAM_PERMISSION_GRANTS`

Schedules (3)

Action	What it does	Slug
Create or update schedule	Create or replace a schedule object for a Microsoft Teams team.	`MICROSOFT_TEAMS_CREATE_OR_UPDATE_SCHEDULE`
Get schedule	Retrieve the properties and relationships of a schedule object.	`MICROSOFT_TEAMS_GET_SCHEDULE`
Share team schedule	Share a Microsoft Teams schedule for a specified time range.	`MICROSOFT_TEAMS_SHARE_TEAM_SCHEDULE`

Sessions (2)

Action	What it does	Slug
Create content sharing session	Create a content sharing session in a Microsoft Teams call.	`MICROSOFT_TEAMS_CREATE_CONTENT_SHARING_SESSION`
Update content sharing session	Update a content sharing session in a Microsoft Teams call.	`MICROSOFT_TEAMS_UPDATE_CONTENT_SHARING_SESSION`

Shifts (10)

Action	What it does	Slug
Create offer shift request	Create a new offer shift request in a user’s joined team schedule.	`MICROSOFT_TEAMS_CREATE_OFFER_SHIFT_REQUEST`
Create open shift	Create a new open shift in a Microsoft Teams team schedule.	`MICROSOFT_TEAMS_CREATE_OPEN_SHIFT`
Create shift	Create a new shift in a Microsoft Teams team schedule.	`MICROSOFT_TEAMS_CREATE_SHIFT`
Get offer shift request	Get a specific offer shift request from a Microsoft Teams schedule.	`MICROSOFT_TEAMS_GET_OFFER_SHIFT_REQUEST`
Get open shift	Get a specific open shift from a Microsoft Teams schedule.	`MICROSOFT_TEAMS_GET_OPEN_SHIFT`
List offer shift requests	List offer shift requests in a Microsoft Teams schedule.	`MICROSOFT_TEAMS_LIST_OFFER_SHIFT_REQUESTS`
List open shifts	List open shifts in a Microsoft Teams schedule.	`MICROSOFT_TEAMS_LIST_OPEN_SHIFTS`
List shifts	List shifts in a Microsoft Teams schedule.	`MICROSOFT_TEAMS_LIST_SHIFTS`
Update open shift	Update an existing open shift in a Microsoft Teams team schedule.	`MICROSOFT_TEAMS_UPDATE_OPEN_SHIFT`
Update team schedule shift	Update an existing shift in a Microsoft Teams team schedule.	`MICROSOFT_TEAMS_UPDATE_TEAM_SCHEDULE_SHIFT`

Tabs (4)

Action	What it does	Slug
Add tab	Add a new tab to a Microsoft Teams channel.	`MICROSOFT_TEAMS_ADD_TAB`
Get tab	Get a specific tab in a Microsoft Teams channel.	`MICROSOFT_TEAMS_GET_TAB`
List channel tabs	List tabs from a Microsoft Teams channel.	`MICROSOFT_TEAMS_LIST_CHANNEL_TABS`
Update tab	Update the properties of a tab in a Microsoft Teams channel.	`MICROSOFT_TEAMS_UPDATE_TAB`

Teams (14)

Action	What it does	Slug
Archive team	Archive a Microsoft Teams team.	`MICROSOFT_TEAMS_ARCHIVE_TEAM`
Clone team	Clone a Microsoft Teams team using the team ID.	`MICROSOFT_TEAMS_CLONE_TEAM`
Create team	Create a new Microsoft Teams team.	`MICROSOFT_TEAMS_CREATE_TEAM`
Create team from group	Create a new team under an existing Microsoft 365 group.	`MICROSOFT_TEAMS_CREATE_TEAM_FROM_GROUP`
Get team from group	Get a specific team.	`MICROSOFT_TEAMS_GET_TEAM_FROM_GROUP`
Get team operation	Retrieve the status of a Teams async operation using teamId and operationId.	`MICROSOFT_TEAMS_GET_TEAM_OPERATION`
List associated teams	List teams that a user is associated with in Microsoft Teams.	`MICROSOFT_TEAMS_LIST_ASSOCIATED_TEAMS`
List deleted teams	List deleted Microsoft Teams and their properties.	`MICROSOFT_TEAMS_LIST_DELETED_TEAMS`
List group team operations	List operations on a group’s team.	`MICROSOFT_TEAMS_LIST_GROUP_TEAM_OPERATIONS`
List team operations	List operations from a team.	`MICROSOFT_TEAMS_LIST_TEAM_OPERATIONS`
List user joined teams	List the Teams that a specified user is a direct member of (joined teams).	`MICROSOFT_TEAMS_LIST_USER_JOINED_TEAMS`
Teams list	Retrieves Microsoft Teams accessible by the authenticated user, allowing filtering, property selection, and pagination.	`MICROSOFT_TEAMS_TEAMS_LIST`
Unarchive team	Unarchive a Microsoft Teams team.	`MICROSOFT_TEAMS_UNARCHIVE_TEAM`
Update team	Update the properties of a team.	`MICROSOFT_TEAMS_UPDATE_TEAM`

Templates (2)

Action	What it does	Slug
Get team template	DEPRECATED: Use MICROSOFT_TEAMS_GET_TEAM_FROM_GROUP with expand=“template” instead.	`MICROSOFT_TEAMS_GET_TEAM_TEMPLATE`
List team templates	List available Microsoft Teams templates.	`MICROSOFT_TEAMS_LIST_TEAM_TEMPLATES`

Time off (11)

Action	What it does	Slug
Create time off	Create a new timeOff instance in a team’s schedule.	`MICROSOFT_TEAMS_CREATE_TIME_OFF`
Create time off reason	Create a new time off reason in a team’s schedule.	`MICROSOFT_TEAMS_CREATE_TIME_OFF_REASON`
Create time off request	Create a new time off request in a team’s schedule.	`MICROSOFT_TEAMS_CREATE_TIME_OFF_REQUEST`
Get time off	Retrieve a specific time off entry from a Microsoft Teams team’s schedule by ID.	`MICROSOFT_TEAMS_GET_TIME_OFF`
Get time off reason	Get a specific time off reason from a team’s schedule.	`MICROSOFT_TEAMS_GET_TIME_OFF_REASON`
Get time off request	Retrieve a specific time off request from a team’s schedule.	`MICROSOFT_TEAMS_GET_TIME_OFF_REQUEST`
List time off	List time off entries from a Microsoft Teams team’s schedule.	`MICROSOFT_TEAMS_LIST_TIME_OFF`
List time off reasons	Get time off reasons from a team’s schedule.	`MICROSOFT_TEAMS_LIST_TIME_OFF_REASONS`
List time off requests	Retrieve a list of time off requests from a Microsoft Teams team’s schedule.	`MICROSOFT_TEAMS_LIST_TIME_OFF_REQUESTS`
Update time off	Replace an existing timeOff entry in a team’s schedule.	`MICROSOFT_TEAMS_UPDATE_TIME_OFF`
Update time off reason	Update a time off reason in a team’s schedule.	`MICROSOFT_TEAMS_UPDATE_TIME_OFF_REASON`

Users (2)

Action	What it does	Slug
Get user teamwork	Get userTeamwork settings for a specified user, including Microsoft Teams region and locale.	`MICROSOFT_TEAMS_GET_USER_TEAMWORK`
List users	List all users in the organization.	`MICROSOFT_TEAMS_LIST_USERS`

Full access (recommended)

Agents can use 172 of the 172 Microsoft Teams actions at this level: everything in Read + send, plus:

Delete members
Delete presence status
Delete shifts
Delete channel email addresses
Delete channels
View content
Delete groups
Delete meetings
Delete messages
Delete notes
Delete tabs
Delete teams

The 27 actions that this level adds to Read + send:

Works on	Action	What it does	Slug
Calls	Delete call operation	Delete a navigation property operation for a communications call.	`MICROSOFT_TEAMS_DELETE_CALL_OPERATION`
Channel email addresses	Remove channel email	Remove the email address of a channel in Microsoft Teams.	`MICROSOFT_TEAMS_REMOVE_CHANNEL_EMAIL`
Channels	Archive channel	Archive a channel in a Microsoft Teams team.	`MICROSOFT_TEAMS_ARCHIVE_CHANNEL`
	Delete channel	Delete a channel from a Microsoft Teams team.	`MICROSOFT_TEAMS_DELETE_CHANNEL`
Content	Get meeting transcript content	Retrieve the raw text/vtt content for a Microsoft Teams meeting transcript.	`MICROSOFT_TEAMS_GET_MEETING_TRANSCRIPT_CONTENT`
Groups	Delete scheduling group	Delete a scheduling group from a Microsoft Teams team schedule.	`MICROSOFT_TEAMS_DELETE_SCHEDULING_GROUP`
Locations	Clear presence automatic location	DEPRECATED: Use MICROSOFT_TEAMS_CLEAR_AUTOMATIC_LOCATION instead.	`MICROSOFT_TEAMS_CLEAR_PRESENCE_AUTOMATIC_LOCATION`
	Clear presence location	Clear the authenticated user’s presence location.	`MICROSOFT_TEAMS_CLEAR_PRESENCE_LOCATION`
Meetings	Delete user online meeting	Delete an online meeting for a user.	`MICROSOFT_TEAMS_DELETE_USER_ONLINE_MEETING`
Members	Remove chat member	Remove a member from a Microsoft Teams chat.	`MICROSOFT_TEAMS_REMOVE_CHAT_MEMBER`
	Remove team member	Remove a member from a Microsoft Teams team.	`MICROSOFT_TEAMS_REMOVE_TEAM_MEMBER`
	Remove team members	Remove multiple members from a Microsoft Teams team in bulk.	`MICROSOFT_TEAMS_REMOVE_TEAM_MEMBERS`
Messages	Delete soft message	Soft-delete a message in a Teams channel.	`MICROSOFT_TEAMS_DELETE_SOFT_MESSAGE`
	Send message to self		`MICROSOFT_TEAMS_SEND_MESSAGE_TO_SELF`
	Unpin message	Unpin a message from a Microsoft Teams chat.	`MICROSOFT_TEAMS_UNPIN_MESSAGE`
Notes	Delete day note	Delete a day note from a Microsoft Teams schedule.	`MICROSOFT_TEAMS_DELETE_DAY_NOTE`
Presence status	Clear my presence	DEPRECATED: Use MICROSOFT_TEAMS_CLEAR_PRESENCE instead.	`MICROSOFT_TEAMS_CLEAR_MY_PRESENCE`
	Clear presence	Clear the presence information for a user’s application presence session in Microsoft Teams.	`MICROSOFT_TEAMS_CLEAR_PRESENCE`
Shifts	Delete open shift	Delete an open shift from a Microsoft Teams schedule.	`MICROSOFT_TEAMS_DELETE_OPEN_SHIFT`
	Delete shift	Delete a shift from a Microsoft Teams team schedule.	`MICROSOFT_TEAMS_DELETE_SHIFT`
Tabs	Delete tab	Delete a tab from a Microsoft Teams channel.	`MICROSOFT_TEAMS_DELETE_TAB`
Teams	Delete team	Delete a Microsoft Teams team.	`MICROSOFT_TEAMS_DELETE_TEAM`
Time off	Delete time off	Delete a timeOff from a team’s schedule.	`MICROSOFT_TEAMS_DELETE_TIME_OFF`
	Delete time off reason	Delete a time off reason from a team’s schedule.	`MICROSOFT_TEAMS_DELETE_TIME_OFF_REASON`
	Delete time off request	Delete a time off request from a Microsoft Teams team schedule.	`MICROSOFT_TEAMS_DELETE_TIME_OFF_REQUEST`
Transcripts	List meeting transcripts	List meeting transcripts for a Microsoft Teams online meeting.	`MICROSOFT_TEAMS_LIST_MEETING_TRANSCRIPTS`
Users	Clear me presence user preferred	Clear a user’s preferred presence setting in Microsoft Teams.	`MICROSOFT_TEAMS_CLEAR_ME_PRESENCE_USER_PREFERRED`

At Read-only, agents cannot list chat or channel messages. That needs Read + send or Full access.

Connect Microsoft Teams

Before you start:

You need a Microsoft Teams account that you can sign in to.
Your Squad subscription must be active. Squad does not connect apps while the subscription is not active.

Open Integrations

Open Settings > Integrations.

Add an integration

On the Connected apps tab, click + Add integration.

Find Microsoft Teams

Find Microsoft Teams in the catalog and click it. You can type the name in Search the catalog….

Choose an access level

Under Default scope, choose an access level. This level applies to every agent.

Click Connect Microsoft Teams

Click Connect Microsoft Teams. The Microsoft Teams sign-in page opens in a new tab.

Check that it works: Microsoft Teams shows under YOUR CONNECTIONS, with a row for the account and its access level.

Change the access level

Under YOUR CONNECTIONS, find the Microsoft Teams account.
Open the account menu (⋯) and click Manage scope.
Under Default scope, choose the new level.
Click Save access.

The change does not need a new sign-in. Agents get the new level from their next call.

Set access for one agent

Every agent uses the account’s level unless you set something else for it. You can narrow one agent to a lower level, or block it.

Under YOUR CONNECTIONS, open the account menu (⋯) on the Microsoft Teams account.
Click Manage scope.
Under Per-agent access, find the agent.
Choose the Default option to follow the account’s level, choose a lower level, or choose No access.
Click Save access.

An agent never gets more than the account’s level, even if you choose a higher level for it. Changes apply from the agent’s next call. An agent with No access does not see the account.

Use more than one Microsoft Teams account

Click + Account on the Microsoft Teams card to connect another account. Agents use the primary account unless they are asked to use a specific one.

After you click + Account, follow the connect steps above.
Each account has its own access level.
The first account you connect becomes the primary account. It shows ★ PRIMARY.
To change the primary account, open the account menu (⋯) and click Make primary.
To tell accounts apart, open the account menu (⋯) and click Rename.

Reconnect or disconnect

Reconnect when the connection has expired, or when you need to change what the account can reach on the Microsoft Teams side:

Open the account menu (⋯) and click Reconnect.
Click Reauthorize on Microsoft Teams.
Sign in to Microsoft Teams and approve the request.

Reconnect signs in to the same account again. It does not add a second connection. Open the account menu (⋯) on the Microsoft Teams account and click Disconnect. Agents lose access to that account at once.

Disconnect acts at once, with no confirmation step. If it was the primary account, another connected Microsoft Teams account becomes primary.

Costs

Microsoft Teams actions do not use Squad credits. Connected apps never use credits. For what does use credits, see What Squad costs.

Troubleshooting

An agent reports that an action is not allowed on this account.

Cause: the action is outside the account’s access level, or outside the level you set for that agent.
Fix: choose a higher level in Manage scope, or change the agent’s row under Per-agent access.

An agent says it has no access to Microsoft Teams, or it does not see the account.

Cause: the agent is set to No access under Per-agent access, or the account is not connected.
Fix: open Manage scope and change the agent’s row. If the account is missing, connect it again.

Connecting or saving fails with “Your subscription isn’t active.”

Cause: your Squad subscription is not active.
Fix: resubscribe. See Manage your subscription.

An agent says the Microsoft Teams connection has expired.

Cause: the sign-in for that account is no longer valid.
Fix: use Reconnect on the account.

Common questions

Can I limit what agents can do in Microsoft Teams?

Can I connect more than one Microsoft Teams account?

Click + Account on the Microsoft Teams card to connect another account. Agents use the primary account unless they are asked to use a specific one.

How do I disconnect Microsoft Teams?

Open the account menu (⋯) on the Microsoft Teams account and click Disconnect. Agents lose access to that account at once.

Connect apps

Add an MCP server or an API key

Use this when an action you need is not in this app.

Recommended

Analytics

Communication

CRM & Support

Dev & Project Management

E-commerce & Payments

Email & Productivity

File Storage

Finance & Time

Marketing & Social

Scheduling & Meetings

Access levels

What agents can do at each level

Connect Microsoft Teams

Change the access level

Set access for one agent

Use more than one Microsoft Teams account

Reconnect or disconnect

Costs

Troubleshooting

Common questions

Connect apps

Add an MCP server or an API key

​Access levels

​What agents can do at each level

​Connect Microsoft Teams

​Change the access level

​Set access for one agent

​Use more than one Microsoft Teams account

​Reconnect or disconnect

​Costs

​Troubleshooting

​Common questions

​Related pages

Connect apps

Add an MCP server or an API key

Access levels

What agents can do at each level

Connect Microsoft Teams

Change the access level

Set access for one agent

Use more than one Microsoft Teams account

Reconnect or disconnect

Costs

Troubleshooting

Common questions

Related pages