Intercom

Connect Intercom so your agents can work in your Intercom account. You choose an access level for each account, and Squad refuses any agent action outside that level.

Access levels

Each Intercom account has an access level: Read-only, Read + write, and Full access. Squad refuses any agent action outside that level. You can also narrow or block single agents under Per-agent access.

Level	The connect window describes this level as	Actions agents can use
Read-only	”Read conversations, contacts, and admin users.”	68 of 133
Read + write (recommended)	“Reply to conversations and create/update contacts.”	119 of 133
Full access	”Also log events, manage articles and tickets.”	133 of 133

Read + write is the recommended level. The connect window selects it for you, and you can choose another level. The Intercom sign-in page asks you to approve full access to your account. This is expected. Squad does not narrow the sign-in. It checks every agent action against the level you chose, and it refuses actions outside that level.

What agents can do at each level

Each level opens with a short summary in plain tasks, then lists every action it adds, grouped by what the action works on. You do not need to name actions. Ask in plain words, and the agent searches for the matching action.

Find an action. Open a level and use your browser’s find (Ctrl+F, or Cmd+F on a Mac) with a word from the task or part of a slug. Or ask your agent in plain words, for example “What can you do in my Intercom account?” The agent can search the Intercom actions for you.

Each action shows its name, a one-line description where the Intercom action catalog has one, and its slug. The slug is the ID that agents use when they call the action.

Read-only

Agents can use 68 of the 133 Intercom actions at this level:

View and search articles
View and manage companies
View and search contacts
View segments
View and manage admins
View calls
View and search conversations
View notes
View types
View collections
View and create exports
View and manage jobs

All 68 actions at this level:

Admins (3)

Action	What it does	Slug
Identify an admin	You can view the currently authorised admin along with the embedded app object (a “workspace” in legacy terminology).	`INTERCOM_IDENTIFY_AN_ADMIN`
List all admins	You can fetch a list of admins for a given workspace.	`INTERCOM_LIST_ALL_ADMINS`
Retrieve an admin	You can retrieve the details of a single admin.	`INTERCOM_RETRIEVE_AN_ADMIN`

Articles (6)

Action	What it does	Slug
List all articles	You can fetch a list of all articles by making a GET request to https://api.intercom.io/articles.	`INTERCOM_LIST_ALL_ARTICLES`
List internal articles	Fetches one page of internal articles from Intercom.	`INTERCOM_LIST_INTERNAL_ARTICLES`
Retrieve an article	You can fetch the details of a single article by making a GET request to https://api.intercom.io/articles/<id>.	`INTERCOM_RETRIEVE_AN_ARTICLE`
Retrieve internal article	Retrieve an internal article by ID from Intercom.	`INTERCOM_RETRIEVE_INTERNAL_ARTICLE`
Search for articles	You can search for articles by making a GET request to https://api.intercom.io/articles/search.	`INTERCOM_SEARCH_FOR_ARTICLES`
Search internal articles	Searches one page of internal articles in Intercom.	`INTERCOM_SEARCH_INTERNAL_ARTICLES`

Attributes (1)

Action	What it does	Slug
List data attributes	List all data attributes for contacts, companies, and conversations.	`INTERCOM_LIST_DATA_ATTRIBUTES`

Calls (3)

Action	What it does	Slug
List calls	List all phone calls from Intercom with pagination support.	`INTERCOM_LIST_CALLS`
List calls with transcripts	Retrieve calls by conversation IDs with transcripts when available.	`INTERCOM_LIST_CALLS_WITH_TRANSCRIPTS`
Show call	Retrieve a single call by ID from Intercom.	`INTERCOM_SHOW_CALL`

Collections (2)

Action	What it does	Slug
List all collections	You can fetch a list of all collections by making a GET request to https://api.intercom.io/help\_center/collections.	`INTERCOM_LIST_ALL_COLLECTIONS`
Retrieve a collection	You can fetch the details of a single collection by making a GET request to https://api.intercom.io/help\_center/collections/<id>.	`INTERCOM_RETRIEVE_A_COLLECTION`

Companies (5)

Action	What it does	Slug
List all companies	You can list companies.	`INTERCOM_LIST_ALL_COMPANIES`
List attached companies for contact	You can fetch a list of companies that are associated to a contact.	`INTERCOM_LIST_ATTACHED_COMPANIES_FOR_CONTACT`
Retrieve a company by ID	You can fetch a single company.	`INTERCOM_RETRIEVE_A_COMPANY_BY_ID`
Retrieve companies	You can fetch a single company by passing in company_id or name.	`INTERCOM_RETRIEVE_COMPANIES`
Scroll over all companies	The list all companies functionality does not work well for huge datasets, and can result in errors and performance problems when paging deeply.	`INTERCOM_SCROLL_OVER_ALL_COMPANIES`

Contacts (5)

Action	What it does	Slug
Get a contact	You can fetch the details of a single contact.	`INTERCOM_GET_A_CONTACT`
List attached contacts	You can fetch a list of all contacts that belong to a company.	`INTERCOM_LIST_ATTACHED_CONTACTS`
List contacts	List all contacts (users or leads) in your Intercom workspace with pagination support.	`INTERCOM_LIST_CONTACTS`
Search contacts	Search for contacts using query filters with operators.	`INTERCOM_SEARCH_CONTACTS`
Show contact by external ID	Retrieve a contact by their external ID.	`INTERCOM_SHOW_CONTACT_BY_EXTERNAL_ID`

Content (2)

Action	What it does	Slug
Get content import source	Retrieve a content import source by its ID.	`INTERCOM_GET_CONTENT_IMPORT_SOURCE`
List content import sources	Retrieve all content import sources for the workspace.	`INTERCOM_LIST_CONTENT_IMPORT_SOURCES`

Conversations (3)

Action	What it does	Slug
Get conversation	Retrieves a specific conversation by ID with all messages and details.	`INTERCOM_GET_CONVERSATION`
List conversations	Lists all conversations from Intercom with pagination support.	`INTERCOM_LIST_CONVERSATIONS`
Search conversations	Searches for conversations using query string with support for filtering and sorting.	`INTERCOM_SEARCH_CONVERSATIONS`

Events (1)

Action	What it does	Slug
List data events	Retrieve a log of data events belonging to a customer.	`INTERCOM_LIST_DATA_EVENTS`

Exports (2)

Action	What it does	Slug
Create data export	Initiate an async data export job for message content.	`INTERCOM_CREATE_DATA_EXPORT`
Download data export	Download content data export from Intercom.	`INTERCOM_DOWNLOAD_DATA_EXPORT`

Items (1)

Action	What it does	Slug
List news items	Fetch a list of all news items from Intercom.	`INTERCOM_LIST_NEWS_ITEMS`

Jobs (2)

Action	What it does	Slug
Jobs status	Retrieve the status of job execution.	`INTERCOM_JOBS_STATUS`
Retrieve a job status	Retrieve the status of a data export job.	`INTERCOM_RETRIEVE_A_JOB_STATUS`

Logs (1)

Action	What it does	Slug
List all activity logs	You can get a log of activities by all admins in an app.	`INTERCOM_LIST_ALL_ACTIVITY_LOGS`

Macros (2)

Action	What it does	Slug
List all macros	Fetch a list of all macros (saved replies) in your workspace for use in automating responses.	`INTERCOM_LIST_ALL_MACROS`
Retrieve a macro	Fetch a single macro (saved reply) by its ID.	`INTERCOM_RETRIEVE_A_MACRO`

Notes (3)

Action	What it does	Slug
List all notes	You can fetch a list of notes that are associated to a contact.	`INTERCOM_LIST_ALL_NOTES`
List company notes	List all notes associated with a specific company.	`INTERCOM_LIST_COMPANY_NOTES`
Retrieve note	Retrieve details of a single note by its identifier.	`INTERCOM_RETRIEVE_NOTE`

Objects (1)

Action	What it does	Slug
Get custom object instance by external ID	Retrieve a custom object instance by its external_id.	`INTERCOM_GET_CUSTOM_OBJECT_INSTANCE_BY_EXTERNAL_ID`

Pages (2)

Action	What it does	Slug
Get external page	Retrieve an external page from Fin Content Library by ID.	`INTERCOM_GET_EXTERNAL_PAGE`
List external pages	List all external pages from Fin Content Library.	`INTERCOM_LIST_EXTERNAL_PAGES`

Sections (1)

Action	What it does	Slug
List help center sections	Fetch a list of all help center sections in descending order by updated_at.	`INTERCOM_LIST_HELP_CENTER_SECTIONS`

Segments (4)

Action	What it does	Slug
List attached segments for companies	You can fetch a list of all segments that belong to a company.	`INTERCOM_LIST_ATTACHED_SEGMENTS_FOR_COMPANIES`
List attached segments for contact	You can fetch a list of segments that are associated to a contact.	`INTERCOM_LIST_ATTACHED_SEGMENTS_FOR_CONTACT`
List segments	Retrieve all segments defined within a workspace for filtering and categorizing contacts.	`INTERCOM_LIST_SEGMENTS`
Retrieve a segment	Retrieve details for a single segment by its ID.	`INTERCOM_RETRIEVE_A_SEGMENT`

Subscriptions (1)

Action	What it does	Slug
List subscriptions for a contact	You can fetch a list of subscription types that are attached to a contact.	`INTERCOM_LIST_SUBSCRIPTIONS_FOR_A_CONTACT`

Tags (3)

Action	What it does	Slug
Find tag	Retrieve details for a specific tag by its ID.	`INTERCOM_FIND_TAG`
List tags	Fetch all tags for the workspace.	`INTERCOM_LIST_TAGS`
List tags attached to a contact	You can fetch a list of all tags that are attached to a specific contact.	`INTERCOM_LIST_TAGS_ATTACHED_TO_A_CONTACT`

Teams (2)

Action	What it does	Slug
List teams	Retrieve all teams within a workspace.	`INTERCOM_LIST_TEAMS`
Retrieve team	Retrieve detailed information about a specific team by ID.	`INTERCOM_RETRIEVE_TEAM`

Tickets (3)

Action	What it does	Slug
Get ticket	Retrieve a ticket from Intercom.	`INTERCOM_GET_TICKET`
List ticket states	Fetch all ticket states for the workspace.	`INTERCOM_LIST_TICKET_STATES`
Search tickets	Search tickets in Intercom by filtering attribute values.	`INTERCOM_SEARCH_TICKETS`

Transcripts (1)

Action	What it does	Slug
Show call transcript	Get call transcript by call ID.	`INTERCOM_SHOW_CALL_TRANSCRIPT`

Types (3)

Action	What it does	Slug
Get ticket type	Retrieve details for a specific ticket type by its ID.	`INTERCOM_GET_TICKET_TYPE`
List subscription types	List all subscription types available in the workspace.	`INTERCOM_LIST_SUBSCRIPTION_TYPES`
List ticket types	Retrieve all ticket types for the workspace.	`INTERCOM_LIST_TICKET_TYPES`

Visitors (1)

Action	What it does	Slug
Retrieve visitor with user ID	Retrieve a specific visitor’s details using their user_id.	`INTERCOM_RETRIEVE_VISITOR_WITH_USER_ID`

Other actions (4)

Action	What it does	Slug
Get counts	Retrieve summary counts for Intercom app entities including companies, users, leads, tags, segments, and conversations.	`INTERCOM_GET_COUNTS`
List all help centers	You can list all Help Centers by making a GET request to https://api.intercom.io/help\_center/help\_centers.	`INTERCOM_LIST_ALL_HELP_CENTERS`
List away status reasons	Retrieve all away status reasons for a workspace including deleted ones.	`INTERCOM_LIST_AWAY_STATUS_REASONS`
Retrieve a help center	You can fetch the details of a single Help Center by making a GET request to https://api.intercom.io/help\_center/help\_center/<id>.	`INTERCOM_RETRIEVE_A_HELP_CENTER`

Read + write (recommended)

Agents can use 119 of the 133 Intercom actions at this level: everything in Read-only, plus:

Create, update, and archive contacts
Create and update tags
Create and update articles
Create and update attributes
Create and update conversations
Create, update, and send tickets
Update admins
Create and update collections
Create and manage events
Create and update pages
Create and update types
Create calls

The 51 actions that this level adds to Read-only:

Admins (2)

Action	What it does	Slug
Set admin to away	Set an admin to away status in Intercom.	`INTERCOM_SET_ADMIN_TO_AWAY`
Set an admin to away	You can set an Admin as away for the Inbox.	`INTERCOM_SET_AN_ADMIN_TO_AWAY`

Articles (4)

Action	What it does	Slug
Create an article	You can create a new article by making a POST request to https://api.intercom.io/articles.	`INTERCOM_CREATE_AN_ARTICLE`
Create internal article	Create a new internal article for team knowledge sharing.	`INTERCOM_CREATE_INTERNAL_ARTICLE`
Update an article	You can update the details of a single article by making a PUT request to https://api.intercom.io/articles/<id>.	`INTERCOM_UPDATE_AN_ARTICLE`
Update internal article	Update an internal article with new title, body, author or owner information.	`INTERCOM_UPDATE_INTERNAL_ARTICLE`

Attributes (4)

Action	What it does	Slug
Create data attribute	Create a custom data attribute for contacts or companies.	`INTERCOM_CREATE_DATA_ATTRIBUTE`
Create ticket type attribute	Create a new attribute for a ticket type in Intercom.	`INTERCOM_CREATE_TICKET_TYPE_ATTRIBUTE`
Update data attribute	Update an existing data attribute in Intercom.	`INTERCOM_UPDATE_DATA_ATTRIBUTE`
Update ticket type attribute	Update an existing attribute for a ticket type.	`INTERCOM_UPDATE_TICKET_TYPE_ATTRIBUTE`

Calls (1)

Action	What it does	Slug
Register fin voice call	Register a Fin Voice call with Intercom.	`INTERCOM_REGISTER_FIN_VOICE_CALL`

Collections (2)

Action	What it does	Slug
Create a collection	You can create a new collection by making a POST request to https://api.intercom.io/help\_center/collections.	`INTERCOM_CREATE_A_COLLECTION`
Update a collection	You can update the details of a single collection by making a PUT request to https://api.intercom.io/collections/<id>.	`INTERCOM_UPDATE_A_COLLECTION`

Companies (2)

Action	What it does	Slug
Create or update a company	You can create or update a company.	`INTERCOM_CREATE_OR_UPDATE_A_COMPANY`
Update a company	You can update a single company using the Intercom provisioned id.	`INTERCOM_UPDATE_A_COMPANY`

Contacts (9)

Action	What it does	Slug
Attach contact to company	Attach a contact to a company in Intercom.	`INTERCOM_ATTACH_CONTACT_TO_COMPANY`
Attach contact to conversation	Attach a contact participant to a conversation on behalf of admin or contact.	`INTERCOM_ATTACH_CONTACT_TO_CONVERSATION`
Block contact	Block a single contact in Intercom.	`INTERCOM_BLOCK_CONTACT`
Create contact	Create a new contact in Intercom workspace.	`INTERCOM_CREATE_CONTACT`
Detach a contact	Remove a tag from a specific contact in Intercom.	`INTERCOM_DETACH_A_CONTACT`
Detach contact from company	Detach a contact from a company in Intercom.	`INTERCOM_DETACH_CONTACT_FROM_COMPANY`
Unarchive contact	Unarchive a previously archived contact in Intercom.	`INTERCOM_UNARCHIVE_CONTACT`
Update a contact	You can update an existing contact (ie. user or lead).	`INTERCOM_UPDATE_A_CONTACT`
Update contact	Update an existing contact in Intercom.	`INTERCOM_UPDATE_CONTACT`

Content (2)

Action	What it does	Slug
Create content import source	Create a new content import source for the Fin Content Library.	`INTERCOM_CREATE_CONTENT_IMPORT_SOURCE`
Update content import source	Update an existing content import source in Fin Content Library.	`INTERCOM_UPDATE_CONTENT_IMPORT_SOURCE`

Conversations (5)

Action	What it does	Slug
Assign conversation	Assigns a conversation to a specific admin or team in Intercom.	`INTERCOM_ASSIGN_CONVERSATION`
Close conversation	Closes a conversation in Intercom, marking it as resolved.	`INTERCOM_CLOSE_CONVERSATION`
Create conversation	Creates a new conversation in Intercom.	`INTERCOM_CREATE_CONVERSATION`
Reopen conversation	Reopens a closed conversation in Intercom.	`INTERCOM_REOPEN_CONVERSATION`
Reply to conversation	Sends a reply to an existing conversation in Intercom.	`INTERCOM_REPLY_TO_CONVERSATION`

Events (2)

Action	What it does	Slug
Create data event	Submit a data event to Intercom to track user activities.	`INTERCOM_CREATE_DATA_EVENT`
Data event summaries	Create event summaries for a user to track event occurrences.	`INTERCOM_DATA_EVENT_SUMMARIES`

Exports (1)

Action	What it does	Slug
Cancel data export	Cancel an active content data export job.	`INTERCOM_CANCEL_DATA_EXPORT`

Notes (1)

Action	What it does	Slug
Create a note	You can add a note to a single contact.	`INTERCOM_CREATE_A_NOTE`

Pages (2)

Action	What it does	Slug
Create external page	Create an external page in Fin Content Library or update an existing page by external ID.	`INTERCOM_CREATE_EXTERNAL_PAGE`
Update external page	Update an existing external page in Fin Content Library.	`INTERCOM_UPDATE_EXTERNAL_PAGE`

Sections (1)

Action	What it does	Slug
Create help center section	Create a new help center section within a collection.	`INTERCOM_CREATE_HELP_CENTER_SECTION`

Subscriptions (1)

Action	What it does	Slug
Add subscription to a contact	You can add a specific subscription to a contact.	`INTERCOM_ADD_SUBSCRIPTION_TO_A_CONTACT`

Tags (6)

Action	What it does	Slug
Add tag to contact	Add a tag to a contact in Intercom.	`INTERCOM_ADD_TAG_TO_CONTACT`
Attach tag to conversation	Add a tag to a specific conversation in Intercom.	`INTERCOM_ATTACH_TAG_TO_CONVERSATION`
Attach tag to ticket	Add a tag to a ticket in Intercom.	`INTERCOM_ATTACH_TAG_TO_TICKET`
Create tag	Create or update a tag, and optionally tag/untag companies or tag contacts.	`INTERCOM_CREATE_TAG`
Detach tag from conversation	Remove a tag from a specific conversation in Intercom.	`INTERCOM_DETACH_TAG_FROM_CONVERSATION`
Detach tag from ticket	Remove a tag from a ticket in Intercom.	`INTERCOM_DETACH_TAG_FROM_TICKET`

Tickets (4)

Action	What it does	Slug
Create ticket	Create a ticket in Intercom to track customer requests and issues.	`INTERCOM_CREATE_TICKET`
Enqueue create ticket	Enqueue ticket creation for asynchronous processing.	`INTERCOM_ENQUEUE_CREATE_TICKET`
Reply ticket	Reply to a ticket with a message from admin or contact, or with a note for admins.	`INTERCOM_REPLY_TICKET`
Update ticket	Update an existing ticket in Intercom.	`INTERCOM_UPDATE_TICKET`

Types (2)

Action	What it does	Slug
Create ticket type	Create a new ticket type that defines the data structure for tracking customer requests.	`INTERCOM_CREATE_TICKET_TYPE`
Update ticket type	Update an existing ticket type in the workspace.	`INTERCOM_UPDATE_TICKET_TYPE`

Full access

Agents can use 133 of the 133 Intercom actions at this level: everything in Read + write, plus:

Delete articles
Delete collections
Delete companies
Delete contacts
Update leads
Delete pages
Delete tags
Delete tickets
Delete visitors

The 14 actions that this level adds to Read + write:

Works on	Action	What it does	Slug
Articles	Delete an article	You can delete a single article by making a DELETE request to https://api.intercom.io/articles/<id>.	`INTERCOM_DELETE_AN_ARTICLE`
	Delete internal article	Delete a single internal article by ID.	`INTERCOM_DELETE_INTERNAL_ARTICLE`
Collections	Delete a collection	You can delete a single collection by making a DELETE request to https://api.intercom.io/collections/<id>.	`INTERCOM_DELETE_A_COLLECTION`
Companies	Delete a company	You can delete a single company.	`INTERCOM_DELETE_A_COMPANY`
Contacts	Archive contact	Archive a single contact in Intercom.	`INTERCOM_ARCHIVE_CONTACT`
	Delete contact	Delete a contact from the Intercom workspace.	`INTERCOM_DELETE_CONTACT`
Content	Delete content import source	Delete a content import source and all its external pages.	`INTERCOM_DELETE_CONTENT_IMPORT_SOURCE`
Leads	Merge a lead and a user	You can merge a contact with a role of lead into a contact with a role of user.	`INTERCOM_MERGE_A_LEAD_AND_A_USER`
Pages	Delete external page	Delete an external page from content library and AI answers.	`INTERCOM_DELETE_EXTERNAL_PAGE`
Subscriptions	Remove subscription from a contact	You can remove a specific subscription from a contact.	`INTERCOM_REMOVE_SUBSCRIPTION_FROM_A_CONTACT`
Tags	Delete a tag delete tag	Delete a tag from Intercom workspace.	`INTERCOM_DELETE_A_TAG_DELETE_TAG`
	Remove tag from a contact	You can remove tag from a specific contact.	`INTERCOM_REMOVE_TAG_FROM_A_CONTACT`
Tickets	Delete ticket	Delete a ticket from the Intercom system.	`INTERCOM_DELETE_TICKET`
Visitors	Delete a visitor	Delete a visitor from the Intercom workspace.	`INTERCOM_DELETE_A_VISITOR`

Connect Intercom

Before you start:

You need an Intercom account that you can sign in to.
Your Squad subscription must be active. Squad does not connect apps while the subscription is not active.

Open Integrations

Open Settings > Integrations.

Add an integration

On the Connected apps tab, click + Add integration.

Find Intercom

Find Intercom in the catalog and click it. You can type the name in Search the catalog….

Choose an access level

Under Default scope, choose an access level. This level applies to every agent.

Click Connect Intercom

Click Connect Intercom. The Intercom sign-in page opens in a new tab.

Check that it works: Intercom shows under YOUR CONNECTIONS, with a row for the account and its access level.

Change the access level

Under YOUR CONNECTIONS, find the Intercom account.
Open the account menu (⋯) and click Manage scope.
Under Default scope, choose the new level.
Click Save access.

The change does not need a new sign-in. Agents get the new level from their next call.

Set access for one agent

Every agent uses the account’s level unless you set something else for it. You can narrow one agent to a lower level, or block it.

Under YOUR CONNECTIONS, open the account menu (⋯) on the Intercom account.
Click Manage scope.
Under Per-agent access, find the agent.
Choose the Default option to follow the account’s level, choose a lower level, or choose No access.
Click Save access.

An agent never gets more than the account’s level, even if you choose a higher level for it. Changes apply from the agent’s next call. An agent with No access does not see the account.

Use more than one Intercom account

Click + Account on the Intercom card to connect another account. Agents use the primary account unless they are asked to use a specific one.

After you click + Account, follow the connect steps above.
Each account has its own access level.
The first account you connect becomes the primary account. It shows ★ PRIMARY.
To change the primary account, open the account menu (⋯) and click Make primary.
To tell accounts apart, open the account menu (⋯) and click Rename.

Reconnect or disconnect

Reconnect when the connection has expired, or when you need to change what the account can reach on the Intercom side:

Open the account menu (⋯) and click Reconnect.
Click Reauthorize on Intercom.
Sign in to Intercom and approve the request.

Reconnect signs in to the same account again. It does not add a second connection. Open the account menu (⋯) on the Intercom account and click Disconnect. Agents lose access to that account at once.

Disconnect acts at once, with no confirmation step. If it was the primary account, another connected Intercom account becomes primary.

Costs

Intercom actions do not use Squad credits. Connected apps never use credits. For what does use credits, see What Squad costs.

Troubleshooting

An agent reports that an action is not allowed on this account.

Cause: the action is outside the account’s access level, or outside the level you set for that agent.
Fix: choose a higher level in Manage scope, or change the agent’s row under Per-agent access.

An agent says it has no access to Intercom, or it does not see the account.

Cause: the agent is set to No access under Per-agent access, or the account is not connected.
Fix: open Manage scope and change the agent’s row. If the account is missing, connect it again.

Connecting or saving fails with “Your subscription isn’t active.”

Cause: your Squad subscription is not active.
Fix: resubscribe. See Manage your subscription.

An agent says the Intercom connection has expired.

Cause: the sign-in for that account is no longer valid.
Fix: use Reconnect on the account.

Common questions

Can I limit what agents can do in Intercom?

Can I connect more than one Intercom account?

Click + Account on the Intercom card to connect another account. Agents use the primary account unless they are asked to use a specific one.

How do I disconnect Intercom?

Open the account menu (⋯) on the Intercom account and click Disconnect. Agents lose access to that account at once.

Connect apps

Add an MCP server or an API key

Use this when an action you need is not in this app.

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Access levels

What agents can do at each level

Connect Intercom

Change the access level

Set access for one agent

Use more than one Intercom account

Reconnect or disconnect

Costs

Troubleshooting

Common questions

Connect apps

Add an MCP server or an API key

​Access levels

​What agents can do at each level

​Connect Intercom

​Change the access level

​Set access for one agent

​Use more than one Intercom account

​Reconnect or disconnect

​Costs

​Troubleshooting

​Common questions

​Related pages

Connect apps

Add an MCP server or an API key

Access levels

What agents can do at each level

Connect Intercom

Change the access level

Set access for one agent

Use more than one Intercom account

Reconnect or disconnect

Costs

Troubleshooting

Common questions

Related pages