Intercom

Connect Intercom so your teammates can work in your Intercom account. You choose an access level for each account, and Squad refuses any teammate action outside that level.

Access levels

Each Intercom account has an access level: Read-only, Read + write, and Full access. Squad refuses any teammate action outside that level. You can also narrow or block single teammates under One teammate at a time.

Level	The connect window describes this level as	Actions teammates can use
Read-only	”Read everything this account can see, such as conversations, contacts, companies, tickets, and articles. Cannot change anything.”	67 of 133
Read + write (recommended)	“Start, reply to, assign, and close conversations, and create and edit contacts, companies, tickets, and notes. Cannot publish help articles, change data attributes, or delete records.”	99 of 133
Full access	”Everything, including help center articles, data attributes, tags, events, and deletes.”	133 of 133

Read + write is the recommended level. The connect window selects it for you, and you can choose another level. The Intercom sign-in page asks you to approve full access to your account. This is expected. Squad does not narrow the sign-in. It checks every teammate action against the level you chose, and it refuses actions outside that level.

What teammates can do at each level

Each level opens with a short summary in plain tasks, then lists every action it adds, grouped by what the action works on. You do not need to name actions. Ask in plain words, and the teammate searches for the matching action.

Find an action. Open a level and use your browser’s find (Ctrl+F, or Cmd+F on a Mac) with a word from the task or part of a slug. Or ask a teammate in plain words, for example “What can you do in my Intercom account?” The teammate can search the Intercom actions for you, and it can see which levels run each action.

Each action shows its name, a one-line description where the Intercom action catalog has one, and its slug. The slug is the ID that teammates use when they call the action.

Read-only

Teammates can use 67 of the 133 Intercom actions at this level:

View and search articles
View and manage companies
View and search contacts
View segments
View and manage admins
View calls
View and search conversations
View notes
View types
View collections
View and manage jobs
View macros

All 67 actions at this level:

Admins (3)

Action	What it does	Slug
Identify an admin	You can view the currently authorised admin along with the embedded app object (a “workspace” in legacy terminology).	`INTERCOM_IDENTIFY_AN_ADMIN`
List all admins	You can fetch a list of admins for a given workspace.	`INTERCOM_LIST_ALL_ADMINS`
Retrieve an admin	You can retrieve the details of a single admin.	`INTERCOM_RETRIEVE_AN_ADMIN`

Articles (6)

Action	What it does	Slug
List all articles	You can fetch a list of all articles by making a GET request to https://api.intercom.io/articles.	`INTERCOM_LIST_ALL_ARTICLES`
List internal articles	Fetches one page of internal articles from Intercom.	`INTERCOM_LIST_INTERNAL_ARTICLES`
Retrieve an article	You can fetch the details of a single article by making a GET request to https://api.intercom.io/articles/<id>.	`INTERCOM_RETRIEVE_AN_ARTICLE`
Retrieve internal article	Retrieve an internal article by ID from Intercom.	`INTERCOM_RETRIEVE_INTERNAL_ARTICLE`
Search for articles	You can search for articles by making a GET request to https://api.intercom.io/articles/search.	`INTERCOM_SEARCH_FOR_ARTICLES`
Search internal articles	Searches one page of internal articles in Intercom.	`INTERCOM_SEARCH_INTERNAL_ARTICLES`

Attributes (1)

Action	What it does	Slug
List data attributes	List all data attributes for contacts, companies, and conversations.	`INTERCOM_LIST_DATA_ATTRIBUTES`

Calls (3)

Action	What it does	Slug
List calls	List all phone calls from Intercom with pagination support.	`INTERCOM_LIST_CALLS`
List calls with transcripts	Retrieve calls by conversation IDs with transcripts when available.	`INTERCOM_LIST_CALLS_WITH_TRANSCRIPTS`
Show call	Retrieve a single call by ID from Intercom.	`INTERCOM_SHOW_CALL`

Collections (2)

Action	What it does	Slug
List all collections	You can fetch a list of all collections by making a GET request to https://api.intercom.io/help\_center/collections.	`INTERCOM_LIST_ALL_COLLECTIONS`
Retrieve a collection	You can fetch the details of a single collection by making a GET request to https://api.intercom.io/help\_center/collections/<id>.	`INTERCOM_RETRIEVE_A_COLLECTION`

Companies (5)

Action	What it does	Slug
List all companies	You can list companies.	`INTERCOM_LIST_ALL_COMPANIES`
List attached companies for contact	You can fetch a list of companies that are associated to a contact.	`INTERCOM_LIST_ATTACHED_COMPANIES_FOR_CONTACT`
Retrieve a company by ID	You can fetch a single company.	`INTERCOM_RETRIEVE_A_COMPANY_BY_ID`
Retrieve companies	You can fetch a single company by passing in company_id or name.	`INTERCOM_RETRIEVE_COMPANIES`
Scroll over all companies	The list all companies functionality does not work well for huge datasets, and can result in errors and performance problems when paging deeply.	`INTERCOM_SCROLL_OVER_ALL_COMPANIES`

Contacts (5)

Action	What it does	Slug
Get a contact	You can fetch the details of a single contact.	`INTERCOM_GET_A_CONTACT`
List attached contacts	You can fetch a list of all contacts that belong to a company.	`INTERCOM_LIST_ATTACHED_CONTACTS`
List contacts	List all contacts (users or leads) in your Intercom workspace with pagination support.	`INTERCOM_LIST_CONTACTS`
Search contacts	Search for contacts using query filters with operators.	`INTERCOM_SEARCH_CONTACTS`
Show contact by external ID	Retrieve a contact by their external ID.	`INTERCOM_SHOW_CONTACT_BY_EXTERNAL_ID`

Content (2)

Action	What it does	Slug
Get content import source	Retrieve a content import source by its ID.	`INTERCOM_GET_CONTENT_IMPORT_SOURCE`
List content import sources	Retrieve all content import sources for the workspace.	`INTERCOM_LIST_CONTENT_IMPORT_SOURCES`

Conversations (3)

Action	What it does	Slug
Get conversation	Retrieves a specific conversation by ID with all messages and details.	`INTERCOM_GET_CONVERSATION`
List conversations	Lists all conversations from Intercom with pagination support.	`INTERCOM_LIST_CONVERSATIONS`
Search conversations	Searches for conversations using query string with support for filtering and sorting.	`INTERCOM_SEARCH_CONVERSATIONS`

Events (1)

Action	What it does	Slug
List data events	Retrieve a log of data events belonging to a customer.	`INTERCOM_LIST_DATA_EVENTS`

Exports (1)

Action	What it does	Slug
Download data export	Download content data export from Intercom.	`INTERCOM_DOWNLOAD_DATA_EXPORT`

Items (1)

Action	What it does	Slug
List news items	Fetch a list of all news items from Intercom.	`INTERCOM_LIST_NEWS_ITEMS`

Jobs (2)

Action	What it does	Slug
Jobs status	Retrieve the status of job execution.	`INTERCOM_JOBS_STATUS`
Retrieve a job status	Retrieve the status of a data export job.	`INTERCOM_RETRIEVE_A_JOB_STATUS`

Logs (1)

Action	What it does	Slug
List all activity logs	You can get a log of activities by all admins in an app.	`INTERCOM_LIST_ALL_ACTIVITY_LOGS`

Macros (2)

Action	What it does	Slug
List all macros	Fetch a list of all macros (saved replies) in your workspace for use in automating responses.	`INTERCOM_LIST_ALL_MACROS`
Retrieve a macro	Fetch a single macro (saved reply) by its ID.	`INTERCOM_RETRIEVE_A_MACRO`

Notes (3)

Action	What it does	Slug
List all notes	You can fetch a list of notes that are associated to a contact.	`INTERCOM_LIST_ALL_NOTES`
List company notes	List all notes associated with a specific company.	`INTERCOM_LIST_COMPANY_NOTES`
Retrieve note	Retrieve details of a single note by its identifier.	`INTERCOM_RETRIEVE_NOTE`

Objects (1)

Action	What it does	Slug
Get custom object instance by external ID	Retrieve a custom object instance by its external_id.	`INTERCOM_GET_CUSTOM_OBJECT_INSTANCE_BY_EXTERNAL_ID`

Pages (2)

Action	What it does	Slug
Get external page	Retrieve an external page from Fin Content Library by ID.	`INTERCOM_GET_EXTERNAL_PAGE`
List external pages	List all external pages from Fin Content Library.	`INTERCOM_LIST_EXTERNAL_PAGES`

Sections (1)

Action	What it does	Slug
List help center sections	Fetch a list of all help center sections in descending order by updated_at.	`INTERCOM_LIST_HELP_CENTER_SECTIONS`

Segments (4)

Action	What it does	Slug
List attached segments for companies	You can fetch a list of all segments that belong to a company.	`INTERCOM_LIST_ATTACHED_SEGMENTS_FOR_COMPANIES`
List attached segments for contact	You can fetch a list of segments that are associated to a contact.	`INTERCOM_LIST_ATTACHED_SEGMENTS_FOR_CONTACT`
List segments	Retrieve all segments defined within a workspace for filtering and categorizing contacts.	`INTERCOM_LIST_SEGMENTS`
Retrieve a segment	Retrieve details for a single segment by its ID.	`INTERCOM_RETRIEVE_A_SEGMENT`

Subscriptions (1)

Action	What it does	Slug
List subscriptions for a contact	You can fetch a list of subscription types that are attached to a contact.	`INTERCOM_LIST_SUBSCRIPTIONS_FOR_A_CONTACT`

Tags (3)

Action	What it does	Slug
Find tag	Retrieve details for a specific tag by its ID.	`INTERCOM_FIND_TAG`
List tags	Fetch all tags for the workspace.	`INTERCOM_LIST_TAGS`
List tags attached to a contact	You can fetch a list of all tags that are attached to a specific contact.	`INTERCOM_LIST_TAGS_ATTACHED_TO_A_CONTACT`

Teams (2)

Action	What it does	Slug
List teams	Retrieve all teams within a workspace.	`INTERCOM_LIST_TEAMS`
Retrieve team	Retrieve detailed information about a specific team by ID.	`INTERCOM_RETRIEVE_TEAM`

Tickets (3)

Action	What it does	Slug
Get ticket	Retrieve a ticket from Intercom.	`INTERCOM_GET_TICKET`
List ticket states	Fetch all ticket states for the workspace.	`INTERCOM_LIST_TICKET_STATES`
Search tickets	Search tickets in Intercom by filtering attribute values.	`INTERCOM_SEARCH_TICKETS`

Transcripts (1)

Action	What it does	Slug
Show call transcript	Get call transcript by call ID.	`INTERCOM_SHOW_CALL_TRANSCRIPT`

Types (3)

Action	What it does	Slug
Get ticket type	Retrieve details for a specific ticket type by its ID.	`INTERCOM_GET_TICKET_TYPE`
List subscription types	List all subscription types available in the workspace.	`INTERCOM_LIST_SUBSCRIPTION_TYPES`
List ticket types	Retrieve all ticket types for the workspace.	`INTERCOM_LIST_TICKET_TYPES`

Visitors (1)

Action	What it does	Slug
Retrieve visitor with user ID	Retrieve a specific visitor’s details using their user_id.	`INTERCOM_RETRIEVE_VISITOR_WITH_USER_ID`

Other actions (4)

Action	What it does	Slug
Get counts	Retrieve summary counts for Intercom app entities including companies, users, leads, tags, segments, and conversations.	`INTERCOM_GET_COUNTS`
List all help centers	You can list all Help Centers by making a GET request to https://api.intercom.io/help\_center/help\_centers.	`INTERCOM_LIST_ALL_HELP_CENTERS`
List away status reasons	Retrieve all away status reasons for a workspace including deleted ones.	`INTERCOM_LIST_AWAY_STATUS_REASONS`
Retrieve a help center	You can fetch the details of a single Help Center by making a GET request to https://api.intercom.io/help\_center/help\_center/<id>.	`INTERCOM_RETRIEVE_A_HELP_CENTER`

Read + write (recommended)

Teammates can use 99 of the 133 Intercom actions at this level: everything in Read-only, plus:

Create, update, and archive contacts
Create and update conversations
Update tags
Create, update, and send tickets
Create and update articles
Create and cancel exports
Create calls
Update companies
Create notes

The 32 actions that this level adds to Read-only:

Articles (2)

Action	What it does	Slug
Create internal article	Create a new internal article for team knowledge sharing.	`INTERCOM_CREATE_INTERNAL_ARTICLE`
Update internal article	Update an internal article with new title, body, author or owner information.	`INTERCOM_UPDATE_INTERNAL_ARTICLE`

Calls (1)

Action	What it does	Slug
Register fin voice call	Register a Fin Voice call with Intercom.	`INTERCOM_REGISTER_FIN_VOICE_CALL`

Companies (2)

Action	What it does	Slug
Create or update a company	You can create or update a company.	`INTERCOM_CREATE_OR_UPDATE_A_COMPANY`
Update a company	You can update a single company using the Intercom provisioned id.	`INTERCOM_UPDATE_A_COMPANY`

Contacts (9)

Action	What it does	Slug
Archive contact	Archive a single contact in Intercom.	`INTERCOM_ARCHIVE_CONTACT`
Attach contact to company	Attach a contact to a company in Intercom.	`INTERCOM_ATTACH_CONTACT_TO_COMPANY`
Attach contact to conversation	Attach a contact participant to a conversation on behalf of admin or contact.	`INTERCOM_ATTACH_CONTACT_TO_CONVERSATION`
Create contact	Create a new contact in Intercom workspace.	`INTERCOM_CREATE_CONTACT`
Detach a contact	Remove a tag from a specific contact in Intercom.	`INTERCOM_DETACH_A_CONTACT`
Detach contact from company	Detach a contact from a company in Intercom.	`INTERCOM_DETACH_CONTACT_FROM_COMPANY`
Unarchive contact	Unarchive a previously archived contact in Intercom.	`INTERCOM_UNARCHIVE_CONTACT`
Update a contact	You can update an existing contact (ie. user or lead).	`INTERCOM_UPDATE_A_CONTACT`
Update contact	Update an existing contact in Intercom.	`INTERCOM_UPDATE_CONTACT`

Conversations (5)

Action	What it does	Slug
Assign conversation	Assigns a conversation to a specific admin or team in Intercom.	`INTERCOM_ASSIGN_CONVERSATION`
Close conversation	Closes a conversation in Intercom, marking it as resolved.	`INTERCOM_CLOSE_CONVERSATION`
Create conversation	Creates a new conversation in Intercom.	`INTERCOM_CREATE_CONVERSATION`
Reopen conversation	Reopens a closed conversation in Intercom.	`INTERCOM_REOPEN_CONVERSATION`
Reply to conversation	Sends a reply to an existing conversation in Intercom.	`INTERCOM_REPLY_TO_CONVERSATION`

Exports (2)

Action	What it does	Slug
Cancel data export	Cancel an active content data export job.	`INTERCOM_CANCEL_DATA_EXPORT`
Create data export	Initiate an async data export job for message content.	`INTERCOM_CREATE_DATA_EXPORT`

Notes (1)

Action	What it does	Slug
Create a note	You can add a note to a single contact.	`INTERCOM_CREATE_A_NOTE`

Tags (6)

Action	What it does	Slug
Add tag to contact	Add a tag to a contact in Intercom.	`INTERCOM_ADD_TAG_TO_CONTACT`
Attach tag to conversation	Add a tag to a specific conversation in Intercom.	`INTERCOM_ATTACH_TAG_TO_CONVERSATION`
Attach tag to ticket	Add a tag to a ticket in Intercom.	`INTERCOM_ATTACH_TAG_TO_TICKET`
Detach tag from conversation	Remove a tag from a specific conversation in Intercom.	`INTERCOM_DETACH_TAG_FROM_CONVERSATION`
Detach tag from ticket	Remove a tag from a ticket in Intercom.	`INTERCOM_DETACH_TAG_FROM_TICKET`
Remove tag from a contact	You can remove tag from a specific contact.	`INTERCOM_REMOVE_TAG_FROM_A_CONTACT`

Tickets (4)

Action	What it does	Slug
Create ticket	Create a ticket in Intercom to track customer requests and issues.	`INTERCOM_CREATE_TICKET`
Enqueue create ticket	Enqueue ticket creation for asynchronous processing.	`INTERCOM_ENQUEUE_CREATE_TICKET`
Reply ticket	Reply to a ticket with a message from admin or contact, or with a note for admins.	`INTERCOM_REPLY_TICKET`
Update ticket	Update an existing ticket in Intercom.	`INTERCOM_UPDATE_TICKET`

Full access

Teammates can use 133 of the 133 Intercom actions at this level: everything in Read + write, plus:

Create and update attributes
Create, update, and delete collections
Create, update, and delete pages
Update admins
Delete articles
Create and manage events
Create and delete tags
Create and update types
Delete companies
Delete contacts
Update leads
Create sections

The 34 actions that this level adds to Read + write:

Admins (2)

Action	What it does	Slug
Set admin to away	Set an admin to away status in Intercom.	`INTERCOM_SET_ADMIN_TO_AWAY`
Set an admin to away	You can set an Admin as away for the Inbox.	`INTERCOM_SET_AN_ADMIN_TO_AWAY`

Articles (4)

Action	What it does	Slug
Create an article	You can create a new article by making a POST request to https://api.intercom.io/articles.	`INTERCOM_CREATE_AN_ARTICLE`
Delete an article	You can delete a single article by making a DELETE request to https://api.intercom.io/articles/<id>.	`INTERCOM_DELETE_AN_ARTICLE`
Delete internal article	Delete a single internal article by ID.	`INTERCOM_DELETE_INTERNAL_ARTICLE`
Update an article	You can update the details of a single article by making a PUT request to https://api.intercom.io/articles/<id>.	`INTERCOM_UPDATE_AN_ARTICLE`

Attributes (4)

Action	What it does	Slug
Create data attribute	Create a custom data attribute for contacts or companies.	`INTERCOM_CREATE_DATA_ATTRIBUTE`
Create ticket type attribute	Create a new attribute for a ticket type in Intercom.	`INTERCOM_CREATE_TICKET_TYPE_ATTRIBUTE`
Update data attribute	Update an existing data attribute in Intercom.	`INTERCOM_UPDATE_DATA_ATTRIBUTE`
Update ticket type attribute	Update an existing attribute for a ticket type.	`INTERCOM_UPDATE_TICKET_TYPE_ATTRIBUTE`

Collections (3)

Action	What it does	Slug
Create a collection	You can create a new collection by making a POST request to https://api.intercom.io/help\_center/collections.	`INTERCOM_CREATE_A_COLLECTION`
Delete a collection	You can delete a single collection by making a DELETE request to https://api.intercom.io/collections/<id>.	`INTERCOM_DELETE_A_COLLECTION`
Update a collection	You can update the details of a single collection by making a PUT request to https://api.intercom.io/collections/<id>.	`INTERCOM_UPDATE_A_COLLECTION`

Companies (1)

Action	What it does	Slug
Delete a company	You can delete a single company.	`INTERCOM_DELETE_A_COMPANY`

Contacts (2)

Action	What it does	Slug
Block contact	Block a single contact in Intercom.	`INTERCOM_BLOCK_CONTACT`
Delete contact	Delete a contact from the Intercom workspace.	`INTERCOM_DELETE_CONTACT`

Content (3)

Action	What it does	Slug
Create content import source	Create a new content import source for the Fin Content Library.	`INTERCOM_CREATE_CONTENT_IMPORT_SOURCE`
Delete content import source	Delete a content import source and all its external pages.	`INTERCOM_DELETE_CONTENT_IMPORT_SOURCE`
Update content import source	Update an existing content import source in Fin Content Library.	`INTERCOM_UPDATE_CONTENT_IMPORT_SOURCE`

Events (2)

Action	What it does	Slug
Create data event	Submit a data event to Intercom to track user activities.	`INTERCOM_CREATE_DATA_EVENT`
Data event summaries	Create event summaries for a user to track event occurrences.	`INTERCOM_DATA_EVENT_SUMMARIES`

Leads (1)

Action	What it does	Slug
Merge a lead and a user	You can merge a contact with a role of lead into a contact with a role of user.	`INTERCOM_MERGE_A_LEAD_AND_A_USER`

Pages (3)

Action	What it does	Slug
Create external page	Create an external page in Fin Content Library or update an existing page by external ID.	`INTERCOM_CREATE_EXTERNAL_PAGE`
Delete external page	Delete an external page from content library and AI answers.	`INTERCOM_DELETE_EXTERNAL_PAGE`
Update external page	Update an existing external page in Fin Content Library.	`INTERCOM_UPDATE_EXTERNAL_PAGE`

Sections (1)

Action	What it does	Slug
Create help center section	Create a new help center section within a collection.	`INTERCOM_CREATE_HELP_CENTER_SECTION`

Subscriptions (2)

Action	What it does	Slug
Add subscription to a contact	You can add a specific subscription to a contact.	`INTERCOM_ADD_SUBSCRIPTION_TO_A_CONTACT`
Remove subscription from a contact	You can remove a specific subscription from a contact.	`INTERCOM_REMOVE_SUBSCRIPTION_FROM_A_CONTACT`

Tags (2)

Action	What it does	Slug
Create tag	Create or update a tag, and optionally tag/untag companies or tag contacts.	`INTERCOM_CREATE_TAG`
Delete a tag delete tag	Delete a tag from Intercom workspace.	`INTERCOM_DELETE_A_TAG_DELETE_TAG`

Tickets (1)

Action	What it does	Slug
Delete ticket	Delete a ticket from the Intercom system.	`INTERCOM_DELETE_TICKET`

Types (2)

Action	What it does	Slug
Create ticket type	Create a new ticket type that defines the data structure for tracking customer requests.	`INTERCOM_CREATE_TICKET_TYPE`
Update ticket type	Update an existing ticket type in the workspace.	`INTERCOM_UPDATE_TICKET_TYPE`

Visitors (1)

Action	What it does	Slug
Delete a visitor	Delete a visitor from the Intercom workspace.	`INTERCOM_DELETE_A_VISITOR`

Connect Intercom

Before you start:

You need an Intercom account that you can sign in to.
Your Squad subscription must be active. Squad does not connect apps while the subscription is not active.

Open Apps

Click Settings at the bottom of the sidebar, then Apps.

Add an integration

Under Connected apps, click the Add integration card.

Find Intercom

Find Intercom in the catalog and click it. You can type the name in Search the catalog.

Choose an access level

Under What every teammate can do, choose an access level. It applies to every teammate. The recommended level is marked Recommended.

Choose who may use it

If other people are in your squad, the window also shows Share this account with everyone in this squad. It is ticked for the owner and clear for everyone else. Leave it ticked to let your teammates use the account for anyone’s requests. Clear it to keep the account for your own requests.

Click Connect Intercom

Click Connect Intercom. The Intercom sign-in page opens in a new tab.

Check that it works: Intercom shows under Your connections in its own card, with a row for the account and its access level.

Change the access level

Under Your connections, find the Intercom account.
Click the access level on the account row, or open the account menu (⋯) and click Manage scope. Both open the same window.
Under What every teammate can do, choose the new level.
Click Save access.

The change does not need a new sign-in. Teammates get the new level from their next call.

Set access for one teammate

Every teammate uses the account’s level unless you set something else for it. You can narrow one teammate to a lower level, or block it. Only you and your Administrators see One teammate at a time. The window says “Each teammate can do what’s set above unless you choose otherwise here. A change applies from their next use of it.”

Under Your connections, open the account menu (⋯) on the Intercom account.
Click Manage scope.
Under One teammate at a time, find the teammate.
Choose Default (level name) to follow the account’s level, choose any level of the app, or choose No access.
Click Save access.

A teammate never gets more than the account’s level, even if you choose a higher level for it. Changes apply from the teammate’s next call. A teammate with No access does not see the account.

Use more than one Intercom account

Click + Account on the Intercom card to connect another account. Teammates try the main account first unless they are asked to use a specific one. When other people are in your squad, a person’s own accounts come before shared accounts.

After you click + Account, follow the connect steps above.
Each account has its own access level.
The first account you connect becomes the main account. Its row shows Main account.
To change the main account, open the account menu (⋯) and click Make it the main account. Only you and the Administrators who can see every teammate can do this.
To tell accounts apart, open the account menu (⋯) and click Rename.
Each account is private to the person who connected it unless that person shares it. When other people are in your squad, connecting an account asks whether to share it with everyone. See Who can use an account.

Reconnect or disconnect

Reconnect when the connection has expired, or when you need to change what the account can reach on the Intercom side:

Open the account menu (⋯) and click Reconnect.
Click Reauthorize on Intercom.
Sign in to Intercom and approve the request.

Reconnect signs in to the same account again. It does not add a second connection. Only the person who connected the account can reconnect it. An account whose sign-in has expired shows Needs reconnecting on its row, with a Reconnect button for the person who connected it. Open the account menu (⋯) on the Intercom account and click Disconnect…. A dialog asks you to confirm and says “Your teammates lose access to Intercom through this account.” Click Disconnect. Teammates then lose access to that account at once. If it was the main account, another connected Intercom account becomes the main account.

Costs

Intercom actions do not use Squad credits. Connected apps never use credits. For what does use credits, see What Squad costs.

Troubleshooting

A teammate reports that an action is not allowed on this account.

Cause: the action is outside the account’s access level, or outside the level you set for that teammate.
Fix: choose a higher level in Manage scope. You or an Administrator can also change the teammate’s row under One teammate at a time.

A teammate says it has no access to Intercom, or it does not see the account.

Cause: the teammate is set to No access under One teammate at a time, or the account is not connected.
Fix: you or an Administrator opens Manage scope and changes the teammate’s row. If the account is missing, connect it again.

Connecting or saving fails with “Your subscription isn’t active.”

Cause: your Squad subscription is not active.
Fix: the owner fixes the subscription on the lock screen: Update card after a failed payment, or Subscribe again after it ended. See Use the lock screen.

A teammate says the Intercom connection has expired.

Cause: the sign-in for that account is no longer valid.
Fix: click Reconnect on the account row, or open the account menu (⋯) and click Reconnect.

Common questions

Can I limit what teammates can do in Intercom?

Can I connect more than one Intercom account?

How do I disconnect Intercom?

Open the account menu (⋯) on the Intercom account and click Disconnect…. A dialog asks you to confirm and says “Your teammates lose access to Intercom through this account.” Click Disconnect. Teammates then lose access to that account at once.

Connect apps

Add an MCP server or an API key

Use this when an action you need is not in this app.

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Scheduling & Meetings

Access levels

What teammates can do at each level

Connect Intercom

Change the access level

Set access for one teammate

Use more than one Intercom account

Reconnect or disconnect

Costs

Troubleshooting

Common questions

Connect apps

Add an MCP server or an API key

Access levels

What teammates can do at each level

Connect Intercom

Change the access level

Set access for one teammate

Use more than one Intercom account

Reconnect or disconnect

Costs

Troubleshooting

Common questions

Related pages

Connect apps

Add an MCP server or an API key