✉️ Email: agents with real inboxes

Each agent can own a real inbox - sending and receiving as itself (nina@agents…, or on your own domain). The Email screen shows every inbox unified or one at a time, with filters for Received / Sent / Unread / Drafts / Escalations / Scheduled.

The draft flow is the heart of it: agents write, you approve. A draft thread gives you ✓ Approve & send, an inline editor (your edits also teach the agent your voice), and Revise with [agent] to send it back with notes. Escalations are the inverse - the agent explicitly hands you something ("refund outside policy") with a Dismiss and an Instruct path into chat.

Threads, not messages: conversations group into threads - every message card shows its status (Draft / Scheduled / Sent / Escalated), attachments, and quoted history you can expand.

Your own domain: connect one in Settings → Email Domains and agent inboxes send from it (nina@yourcompany.com instead of the default agents domain). Remove it any time - inboxes fall back to the default sending domain.

Scheduled sends show a live countdown and a Cancel send that works until the moment it fires. Compose (✎) lets you send as any agent yourself - it counts toward that agent's cap like everything else.

The safety stack, in order: the briefing (standing instructions per inbox - what to handle, what to escalate, what tone), allow/block rules (per agent or workspace-wide; allow beats block, exact beats domain, agent beats workspace), and the send caps - hard ceilings nothing can talk its way past. Each inbox defaults to 100 emails per rolling 24 hours (capacity returns as sends age out; scheduled sends reserve capacity ahead of time), with burst limits of 10 sends per minute and 20 distinct recipients in any 5 minutes; the workspace as a whole tops out at 500 a day / 10,000 a month. Hitting one produces a clear error naming the limit; sending resumes when the window clears.

💳 Cost note: Email is a flat monthly add-on per inbox - sends and receives don't use credits. Deliverability tip: connect your own domain and keep outreach small, personalized, and approved; reputation is yours to protect.

A minimal first briefing (any inbox)

Handle: [the categories this agent owns]. Draft-for-review everything else that deserves a reply. Escalate (ticket, don't reply): [your red lines]. Tone: [two adjectives + sign-off]. When unsure whether something is yours: it isn't; flag it.