Statuses and what they mean

This page lists the status words, badges, and events that the dashboard shows. The words are quoted as they appear on screen. Some labels show in capitals because of the page style.

Missions

Board columns

The Missions board has four columns. Each mission is in one column, based on its status. The board shows the column names in capitals, for example IN FLIGHT. These docs write them as Backlog, Needs you, In flight, and Done.

Column	Subtitle on the board	Mission status	Label on the card
Backlog	Created; an agent will pick these up	New, with no agent assigned	None
Needs you	Paused; waiting on a call from you	Waiting on you	Waiting on you
Needs you	Paused; waiting on a call from you	Blocked	BLOCKED tag
In flight	Missions your squad has picked up	Assigned to an agent, not started	Assigned
In flight	Missions your squad has picked up	In progress	None
In flight	Missions your squad has picked up	In review	In review
Done	Completed today	Done	A green check

A new mission goes to In flight with the label Assigned when you pick an agent for it. With no agent, it goes to Backlog. The Done subtitle changes to Recently completed when older missions are shown. A mission moves to Needs you when an agent opens a ticket on it. When you answer every ask on the ticket, the mission goes back to In flight and the agent continues. See Answer tickets in My Tickets.

Other mission badges

Badge	Where	Meaning
Urgent, High, Normal, Low	Card and mission page	The priority. New missions are Normal.
URGENT, HIGH, NORMAL, LOW	Rows in the Archived and Trash views	The priority of the mission.
Stuck for N days · no progress	Card	The mission is In flight and has had no update for more than 2 days.
Ongoing	Card	The mission runs continuously. It never gets the Stuck badge, and stall detection skips it.
Status line with a green dot	Card	The assigned agent is working on this mission now. The line shows what it is doing.
⏸ BLOCKED · NEEDS YOU	Mission page	The mission is blocked on you.
This mission needs you · N asks waiting	Mission page	The mission has an open ticket.

Archived missions and missions in Trash are not on the board. They are in the Archived and Trash views. See Track work on the Missions board.

Tickets

A ticket is either open or resolved. It is resolved when every ask on it has an answer.

Label	Where	Meaning
N awaiting you	Ticket card in My Tickets	N asks still need your answer.
✓ All clear	Ticket card	Every ask has an answer.
aging	Ticket card	The ticket has waited on you for more than a day.
HIGH	Ticket card	The ticket is high priority.
TICKET · NEEDS YOU	Ticket card in chat	The ticket is open.
TICKET · RESOLVED	Ticket card in chat	The ticket is resolved.
Waiting without a ticket (N)	My Tickets	Missions that wait on you, but the agent did not say what it needs.

Ask types

Each ask on a ticket has a type. The type sets the buttons that you see.

Type	Buttons	Answer sent to the agent
Approval	Approve, Request changes	✓ Approved, or ↩ Changes requested: and your text
Decision (yes or no)	Approve, Decline	✓ Approved or ✕ Declined
Decision (options)	One button for each option	✓ and the option
Access	Open Custom integrations →, Mark granted	✓ Access granted
Action	I’ve done this	✓ Done
Input	Provide details, then Submit	Your text, or ✓ Input provided

An answered ask shows its answer and an Undo button. Undo opens the ask again and puts the mission back in Needs you.

Agents

Status on the agent profile

Status	Meaning
Working	The agent has a run in progress.
Needs you	The agent needs something from you. This shows when the agent reports an error, when one of its missions waits on you or is blocked, or when it has email drafts or escalations for you.
Idle	The agent is not running and needs nothing from you.
You	This row is you, the workspace owner.
PAUSED	You paused the agent. This tag replaces the status. It stays until you click Resume, even when the agent answers a chat message or a run that started before the pause finishes. The agent’s scheduled tasks stay off until you resume it.

On a shared public view, visitors see Waiting where you see Needs you. The profile also shows a level tag: Lead for the lead agent, and Specialist for every other agent.

Banners on the agent profile

Banner	Meaning
Paused by you and a reason	You paused the agent. Resume starts it again.
Needs attention and a reason	The agent reported a problem.

Pause turns off the agent’s scheduled tasks only. A paused agent still receives chat messages, @mentions, mission assignments, and inbound email, and it can act on them. See Add, change, and pause agents.

Under each name in the sidebar, a line of text shows what the agent is doing. The colored dot next to the name is the agent’s own color. It does not show status.

Status line	Meaning
A sentence about the current work	The agent is running and reported what it is doing.
Working…	The agent is running and has not reported details yet.
A reason, such as Paused by user	The agent is paused or reported a problem.
N escalations · N drafts	The agent has email escalations or drafts for you.
Idle · active Nm ago	The agent is idle and was active in the last 7 days.
Idle	The agent is idle.

The header above the list shows N working. When the sidebar is collapsed, each agent’s tooltip ends in working or idle.

Chat

Your messages

Label	Meaning
Sending…	Squad is delivering your message to the agent.
QUEUED	The agent is still replying to an earlier message in this thread. Your message waits its turn. Steer now hands it to the reply in progress.
STEERING…	You selected Steer now. The reply in progress now covers this message too.
Retry	The message failed. Click it to send the message again. A failure where no reply came says “No reply arrived”.

Card headers in chat

Agents post these cards in chat. Each header tells you what the card wants.

Header	Meaning
TICKET · NEEDS YOU	A ticket is open. Answer it on the card or in My Tickets.
TICKET · RESOLVED	Every ask on the ticket has an answer.
PAUSED · NEEDS YOU	The agent waits for you to pick an option.
CREDENTIAL NEEDED	The agent needs a key or other secret value.
ADD MCP SERVER	The agent proposes an MCP server to add.
CONNECT and the app name	The agent asks you to connect an app.
COMPUTER · ACTION NEEDED	The agent asks you to take over its computer.
+ MISSION CREATED	The agent created a mission from the conversation. The card shows its priority.
EMAIL or EMAIL · SENT	An email that the agent received, or one that it sent.

After you act on a card, it shows what happened, for example ✓ saved to the vault, ✓ added, or Answered and the time, followed by · sent to the agent. For how to use each card, see Chat with your agents.

Conversation tabs

With two or more conversations open, a row of agent pictures shows above the chat. Each picture is one conversation. The first nine show their shortcut, such as ⌥1, and each has an × that closes it.

Mark	Meaning
Highlighted tab	The conversation on screen.
Orange dot	The conversation has replies that you have not seen. The hover card says New replies.
A number on the picture	You have more than one conversation open with this agent. The hover card says Conversation and the number.

Point at a tab, or move to it with the keyboard, to see its hover card. The card shows the agent, when the last message came, the conversation’s first message or name, and the last message with who wrote it. For the first nine tabs it also shows the shortcut, such as Press ⌥1 to open it.

Runs

Run statuses

Status	Meaning
Running	The run is in progress.
Completed	The run finished.
Error	The run failed.
Timeout	The run took too long, stopped sending events, or was cut off by a restart.

Run kinds

Kind	What started the run
Scheduled run	A scheduled task, including a heartbeat.
Manual run	Work you started, such as a message you sent to the agent.
Chat	A Telegram message, or a wake such as a nudge or an @mention from you or another agent.
Email	An email that arrived in the agent’s inbox.
Research	A research tool call.
Integration	A system task, such as a memory recall.
Tool call	A single tool call.

Notes on a run

Note	Meaning
Interrupted	A restart of the workspace computer or a newer run cut the run off, or a short AI provider error stopped it and Squad retried it. This is not counted as an error. After a restart, Squad does not run the work again, so check that it finished.
Presumed stopped	The run stopped sending events and no end signal arrived. If the run reports back, the row corrects itself. This is not counted as an error.
Superseded	A newer run started on the same conversation before this one reported its end.
Timed out	The run ran out of time. Raise the timeout → opens Agent Configuration.
Run failed	The run ended with an error. The error text is shown under it.

For how long a run can stay silent, see Limits and defaults. When a Claude Code account reaches its usage limit during a run, Squad switches to your next Claude Code account. If the run had not done any work yet, Squad runs it once more on the new account. A run that had already started working is not repeated. The next run uses the new account. For the Runs and Health screens, see See what your agents did: Runs, Health, and Live Feed.

Health screen

Section	Meaning
All clear	No failed or interrupted runs today, and no provider limits in effect.
PROVIDER STATUS	An AI provider is rate-limiting your agents, and recent runs failed. Squad does not repeat a run that failed on a rate limit. New runs work again when the provider accepts calls.
NEEDS A LOOK (N)	Runs that failed today.
ROUTINE INTERRUPTIONS (N)	Runs marked Interrupted today. Check that their work finished.

Scheduled tasks

Label	Where	Meaning
ACTIVE	Scheduled list	The task runs on its schedule.
PAUSED	Scheduled list	The task is off.
NEVER RUNS	Scheduled list	The task is set to run as a background reminder while background reminders are off for the agent, so it is skipped every time.
Needs attention	Status filter	Shows tasks marked NEVER RUNS.
✓ last run	Last-run badge	The last run finished.
skipped	Last-run badge	The last run was skipped.
✗ and a status	Last-run badge	The last run failed. Click the badge to open it in Runs.

AI accounts

On the AI Tokens screen, each account shows one status word.

Status word	Meaning
LOGIN INVALID	The provider says the login is no longer valid. Replace the account to reconnect it.
EXPIRED	The login has expired. Replace the account to reconnect it.
AT LIMIT	The account used up a limit window. It cannot serve runs until the limit resets.
OUT OF SYNC	Some agents hold an older copy of this credential. Sync the accounts to update them.
IN USE	This account serves the next run on this provider.
STANDBY	The account is healthy and waits in the fallback order. On Claude Code, a standby account takes over when the account in use reaches its usage limit.
CONNECTED	The account is connected. Squad has no usage data for this provider.

Other labels on the AI Tokens screen:

Label	Meaning
Rate-limited · cooling down	A recent run on this provider hit a rate limit.
FALLING BACK TO and an account name	The accounts above cannot serve runs, so runs use that account.
FALLING BACK TO THE NEXT PROVIDER IN MODEL ROUTING	No account on this provider can serve runs, so runs move to the next model in Model routing.
Default model, Fallback N	The provider’s place in Model routing.
A banner that says the provider is signed out on your workspace	Runs that use it fail until you reconnect it.
Some credentials are out of sync across agents	Click Sync now to update them.

Email

Messages

Label	Where	Meaning
Draft	Message in a thread	The agent drafted this message for your review. It has not been sent.
Scheduled	Message and inbox row	The message is set to send later.
Sent	Message in a thread	The message was sent.
Escalated	Message in a thread	The agent asked you to decide how to handle this email.
✦ Draft ready	Inbox row	A draft waits for your review.
Escalation	Inbox row	The email is escalated to you.
Has attachments	Inbox row	The email has files attached.

A message that bounced shows as Sent. The dashboard does not show bounces.

Custom email domains

Status	Meaning
Waiting for DNS	Squad is waiting for the DNS records at your DNS host.
Checking DNS…	Squad is checking the records now.
Verification failed	The check failed. The reason is shown next to it.
Connected · DNS verified	The domain is verified and ready to use.

Each DNS record also shows Verified ✓ or Pending. See Give an agent an email inbox.

Integrations and channels

Label	Where	Meaning
Connected	Integrations catalog	You connected at least one account for this app.
★ PRIMARY	Account row	Agents use this account when they do not pick one.
CONNECT and the app name	Card in chat	An agent asks you to connect the app.
CONNECTING · FINISH SIGN-IN	Card in chat	The sign-in has started. Finish it in the window that opened.
CONNECTION EXPIRED	Card in chat	The connection expired. Authorize it again.
Connected, Not connected	Telegram main bot	Whether your main Telegram bot is connected.
Online, Offline	Each extra Telegram bot, Discord bot, and Slack app	Whether the bot is running on your workspace computer.

Visible computer

Label	Meaning
Watching · the squad keeps working	You are watching the agent’s computer. The agent keeps control.
You have the keyboard	You took over. Click Hand back to return control to the agent.
COMPUTER · ACTION NEEDED	A card in chat. The agent asks you to take over its computer.

See Watch or take over an agent’s computer.

Docs

Badge	Meaning
New	You have not opened this doc yet.
Modified	The doc changed since you last opened it.

These badges are kept in your browser. A different browser or device shows its own badges. Archived docs never show a badge.

What’s new

Each entry in What’s new has a type label. The filters at the top are All, Features, Models, Improvements, and Fixes.

Label	Meaning
New	A new feature.
Improved	A change to something that already existed.
Fixed	A bug fix.
New model	A new AI model that you can pick.

Subscription

Label	Where	Meaning
Active	Plan card on Billing	Your subscription is active.
Ending	Plan card on Billing	You canceled. The plan ends on the date shown.
Your subscription is canceled	Lock screen	The workspace is locked.
Your subscription is paused	Lock screen	The workspace is locked while the subscription is paused.
Payment past due	Lock screen	The latest payment failed, and the workspace is locked.

See Manage your subscription, credits, and workspace data.

Notification events

These are the events on Settings > Notifications. Each has an IN-APP switch and an EMAIL switch. A dash means the event has no email.

Event	Description on screen	In-app default	Email default
Escalations	An agent needs your decision	On	On
Draft ready	An agent drafted a reply for your review	On	Off
Deliverable ready	An agent finished a document	On	Off
Mission blocked	A mission is waiting on you	On	On
Task completed	A scheduled task finished	Off	Off
Task failed	A run errored or timed out	Off	Off
Agent inbox mail	An agent’s inbox received an email; the agent handles it	On	Off
Weekly digest	A Monday summary of the week	Off	On
Billing & credits	Low credits, renewals, payment issues	On	No email
Replies in your conversations	An agent answered in a chat you started	On	No email

Today, Escalations and Draft ready do not send email, even when their EMAIL switch is on. You see them in the notification bell and in chat.

When the IN-APP switch of an event is off, that event does not show in the bell. The bell shows up to 8 of your newest unread notifications. Clicking a reply notification opens that conversation. Other notifications open the Live Feed. For more, see Choose your notifications.

Get started

Work with your squad

Manage your squad

Connect apps and channels

Billing and account

Troubleshooting

Reference

Statuses and what they mean

Missions

Board columns

Other mission badges

Tickets

Ask types

Agents

Status on the agent profile

Banners on the agent profile

Status line in the sidebar

Chat

Your messages

Card headers in chat

Conversation tabs

Runs

Run statuses

Run kinds

Notes on a run

Health screen

Scheduled tasks

AI accounts

Email

Messages

Custom email domains

Integrations and channels

Visible computer

Docs

What’s new

Subscription

Notification events

​Missions

​Board columns

​Other mission badges

​Tickets

​Ask types

​Agents

​Status on the agent profile

​Banners on the agent profile

​Status line in the sidebar

​Chat

​Your messages

​Card headers in chat

​Conversation tabs

​Runs

​Run statuses

​Run kinds

​Notes on a run

​Health screen

​Scheduled tasks

​AI accounts

​Email

​Messages

​Custom email domains

​Integrations and channels

​Visible computer

​Docs

​What’s new

​Subscription

​Notification events

Missions

Board columns

Other mission badges

Tickets

Ask types

Agents

Status on the agent profile

Banners on the agent profile

Status line in the sidebar

Chat

Your messages

Card headers in chat

Conversation tabs

Runs

Run statuses

Run kinds

Notes on a run

Health screen

Scheduled tasks

AI accounts

Email

Messages

Custom email domains

Integrations and channels

Visible computer

Docs

What’s new

Subscription

Notification events