Statuses and what they mean

This page lists the status words, badges, and events that the dashboard shows. The words are quoted as they appear on screen. Some labels show in capitals because of the page style.

Missions

Board columns

The Missions board has four columns. Each mission is in one column, based on its status. The board shows the column names in capitals, for example IN FLIGHT. These docs write them as Backlog, Needs you, In flight, and Done.

Column	Subtitle on the board	Mission status	Label on the card
Backlog	Not started. Unassigned ones wait until you assign an agent	New, with no agent assigned	None
Needs you	Paused; waiting on a call from you	Waiting on you	Waiting on you
Needs you	Paused; waiting on a call from you	Blocked	BLOCKED tag
In flight	Missions your squad has picked up	Assigned to an agent, not started	Assigned
In flight	Missions your squad has picked up	In progress	None
In flight	Missions your squad has picked up	In review	In review
Done	Completed today	Done	A green check

A new mission goes to In flight with the label Assigned when you pick an agent for it. With no agent, it goes to Backlog. The Done subtitle changes to Recently completed when older missions are shown. A mission moves to Needs you when an agent opens a ticket on it. When you answer every ask on the ticket, the mission goes back to In flight and the agent continues. See Answer tickets in My Tickets.

Other mission badges

Badge	Where	Meaning
Urgent, High, Normal, Low	Card and mission page	The priority. New missions are Normal.
URGENT, HIGH, NORMAL, LOW	Rows in the Archived and Trash views	The priority of the mission.
Stuck for N days · no progress	Card	The mission is In flight and has had no update for more than 2 days.
Ongoing	Card	The mission runs continuously. It never gets the Stuck badge, and stall detection skips it.
Status line with a green dot	Card	The assigned agent is working on this mission now. The line shows what it is doing.
⏸ BLOCKED · NEEDS YOU	Mission page	The mission is blocked on you.
This mission needs you · N asks waiting	Mission page	The mission has an open ticket.

Archived missions and missions in Trash are not on the board. They are in the Archived and Trash views. See Track work on the Missions board.

Tickets

A ticket is either open or resolved. It is resolved when every ask on it has an answer.

Label	Where	Meaning
N awaiting you	Ticket card in My Tickets	N asks still need your answer.
✓ All clear	Ticket card	Every ask has an answer.
aging	Ticket card	The ticket has waited on you for more than a day.
HIGH	Ticket card	The ticket is high priority.
TICKET · NEEDS YOU	Ticket card in chat	The ticket is open.
TICKET · RESOLVED	Ticket card in chat	The ticket is resolved.
Waiting without a ticket (N)	My Tickets	Missions that wait on you, but the agent did not say what it needs.

Ask types

Each ask on a ticket has a type. The type sets the buttons that you see.

Type	Buttons	Answer sent to the agent
Approval	Approve, Request changes	✓ Approved, or ↩ Changes requested: and your text
Decision (yes or no)	Approve, Decline	✓ Approved or ✕ Declined
Decision (options)	One button for each option	✓ and the option
Access	Open Custom integrations →, Mark granted	✓ Access granted
Action	I’ve done this	✓ Done
Input	Provide details, then Submit	Your text, or ✓ Input provided

An answered ask shows its answer and an Undo button. Undo opens the ask again and puts the mission back in Needs you.

Agents

Status on the agent profile

Status	Meaning
Working	The agent has a run in progress.
Needs you	The agent needs something from you. This shows when the agent reports an error, when one of its missions waits on you or is blocked, or when it has email drafts or escalations for you.
Idle	The agent is not running and needs nothing from you.
You	This row is you, the workspace owner.
PAUSED	You, an Administrator, your lead, or the agent itself paused the agent. This tag replaces the status. It stays until the agent is resumed, even when a run that started before the pause finishes. The agent’s scheduled tasks stay off until then.

On a shared public view, visitors see Waiting where you see Needs you. The profile also shows a level tag: Lead for the lead agent, and Specialist for every other agent.

Banners on the agent profile

Banner	Meaning
Paused by and a name	The person or agent named paused the agent: you, an Administrator, your lead, or the agent itself. Right after you pause an agent, your own screen shows Paused by you until you reload. An older pause shows only Paused. Resume starts it again and gives it the @mentions, mission assignments, and emails that waited.
Needs attention and a reason	The agent reported a problem.

A paused agent does not run from the dashboard. Its scheduled tasks are off, chat messages to it are refused, and @mentions, mission assignments, and emails wait until you resume it. See Add, change, and pause agents. Under each name in the sidebar, a line of text shows what the agent is doing. The colored dot next to the name is the agent’s own color. It does not show status.

Status line	Meaning
A sentence about the current work	The agent is running and reported what it is doing.
Working…	The agent is running and has not reported details yet.
A reason, such as Paused by Atlas	The agent is paused or reported a problem.
N escalations · N drafts	The agent has email escalations or drafts for you.
Idle · active Nm ago	The agent is idle and was active in the last 7 days.
Idle	The agent is idle.

The header above the list shows N working. When the sidebar is collapsed, each agent’s tooltip ends in working or idle.

Chat

Your messages

Label	Meaning
Sending…	Squad is delivering your message to the agent.
QUEUED	The agent is still replying to an earlier message in this thread. Your message waits its turn. Steer now hands it to the reply in progress.
STEERING…	You selected Steer now. The reply in progress now covers this message too.
Retry	The message failed. Click it to send the message again. A failure where no reply came says “No reply arrived”.
Stopping…	You or an Administrator selected Stop. The run ends soon. See Stop a reply in progress.
”This run was stopped before the agent replied. Anything it already saved stays.”	The run was stopped before the agent replied. This is not a failure, so there is no Retry.
‹ 1/2 ›	You or a teammate edited this message. The numbers show which version of the conversation is on screen. See Copy, fork, or edit messages.

Card headers in chat

Agents post these cards in chat. Each header tells you what the card wants.

Header	Meaning
TICKET · NEEDS YOU	A ticket is open. Answer it on the card or in My Tickets.
TICKET · RESOLVED	Every ask on the ticket has an answer.
PAUSED · NEEDS YOU	The agent waits for you to pick an option.
CREDENTIAL NEEDED	The agent needs a key or other secret value.
ADD MCP SERVER	The agent proposes an MCP server to add.
CONNECT and the app name	The agent asks you to connect an app.
COMPUTER · ACTION NEEDED	The agent asks you to take over its computer.
+ MISSION CREATED	The agent created a mission from the conversation. The card shows its priority.
EMAIL or EMAIL · SENT	An email that the agent received, or one that it sent.

After you act on a card, it shows what happened, for example ✓ saved to the vault, ✓ added, or Answered and the time, followed by · sent to the agent. For how to use each card, see Chat with your agents.

Subagent states

A subagent card in chat and a subagent on the status timeline show one of these states.

State	Meaning
Starting	The subagent was started and has not begun its work yet.
Working	The subagent is working.
Done in and a time	The subagent finished, in that time.
Done	The subagent finished. Squad has no time for it.
Failed	The subagent ended with an error. The card shows the error.
Timed out	The subagent ran out of time. The card shows the error when there is one.
Interrupted by a restart	A restart of the workspace computer ended the subagent.
Stopped	The subagent was stopped.
No report	Squad got no report of how the subagent ended.

Conversation tabs

With two or more conversations open, a row of agent pictures shows above the chat. Each picture is one conversation. The first nine show their shortcut, such as ⌥1, and each has an × that closes it.

Mark	Meaning
Highlighted tab	The conversation on screen.
Orange dot	The conversation has replies that you have not seen. The hover card says New replies.
A number on the picture	You have more than one conversation open with this agent. The hover card says Conversation and the number.

Point at a tab, or move to it with the keyboard, to see its hover card. The card shows the agent, when the last message came, the conversation’s first message or name, and the last message with who wrote it. For the first nine tabs it also shows the shortcut, such as Press ⌥1 to open it.

Runs

Run statuses

Status	Meaning
Running	The run is in progress.
Completed	The run finished.
Error	The run failed.
Timeout	The run took too long, stopped sending events, or was cut off by a restart.
Stopped	You or an Administrator stopped the run with Stop. This is not counted as an error. See Stop a run.

Run kinds

Kind	What started the run
Scheduled run	A scheduled task, including a heartbeat.
Manual run	Work you started, such as a message you sent to the agent.
Chat	A Telegram message, or a wake such as a nudge or an @mention from you or another agent.
Email	An email that arrived in the agent’s inbox.
Research	A research tool call.
Integration	A system task, such as a memory recall.
Tool call	A single tool call.
Subagent	A subagent that another run started. Its title is “Subagent:” and its label, or “Subagent run” when Squad has no details of it. See See subagent runs.
Trigger	An event that a trigger received. Its title is “Webhook:” or “App event:” and the trigger’s name. See Triggers.

Notes on a run

Note	Meaning
Interrupted	A restart of the workspace computer or a newer run cut the run off, or a short AI provider error stopped it and Squad retried it. This is not counted as an error. A run that Squad retried says “resumed automatically”. When it can, Squad gives a chat message that a restart interrupted back to the agent, which continues where it stopped. The cut-off run then says “A restart interrupted this run; Squad resumed it automatically.” Other interrupted runs are not run again, so check that the work finished.
Presumed stopped	The run stopped sending events and no end signal arrived. If the run reports back, the row corrects itself. This is not counted as an error.
Superseded	A newer run started on the same conversation before this one reported its end.
Timed out	The run reached a time limit that is left from an earlier setting. Check the time limit → opens that limit in Agent Configuration. See Time limits.
Run failed	The run ended with an error. The error text is shown under it.

For how long a run can stay silent, see Limits and defaults. When a Claude Code account reaches its usage limit during a run, Squad switches to your next Claude Code account. The run continues once on the new account. If it had already done work, the agent is told to continue from where it stopped and not to repeat what is done. If the next account has reached its limit too, the run fails. When every Claude Code account has reached its limit, Claude Code cannot serve runs until one resets, and runs move to a fallback model if you set one in Model routing. For the Runs and Health screens, see See what your agents did: Runs, Health, and Live Feed.

Health screen

Section	Meaning
All clear	No failed or interrupted runs today, and no provider limits in effect.
PROVIDER STATUS	An AI provider is rate-limiting your agents, and recent runs failed. Squad does not repeat a run that failed on a rate limit. New runs work again when the provider accepts calls.
NEEDS A LOOK (N)	Runs that failed today.
ROUTINE INTERRUPTIONS (N)	Runs marked Interrupted today. Each row is tagged resumed or not run again. Check that the work of runs tagged not run again finished.

Scheduled tasks

Label	Where	Meaning
ACTIVE	Scheduled list	The task runs on its schedule.
PAUSED	Scheduled list	The task is off.
NEVER RUNS	Scheduled list	The task is set to run as a background reminder while background reminders are off for the agent, so it is skipped every time.
Needs attention	Status filter	Shows tasks marked NEVER RUNS.
✓ last run	Last-run badge	The last run finished.
skipped	Last-run badge	The last run was skipped.
✗ and a status	Last-run badge	The last run failed. Click the badge to open it in Runs.

Triggers

Trigger labels

Label	Where	Meaning
On	Triggers list, trigger page	The trigger wakes its agent when events arrive.
Paused	Triggers list, trigger page	The trigger is off and wakes no one. A webhook trigger still keeps the events that arrive. An app event trigger usually gets no events while it is paused. The page says why when Squad paused it.
Waiting for approval	Triggers list, trigger page	An agent suggested the trigger. It does nothing until someone approves it.
Connecting	Triggers list, trigger page	Squad is asking the app to send this event. This usually takes a few seconds.
Needs a secret	Triggers list, trigger page	The sender is Stripe, Shopify, or Standard Webhooks, and no secret is saved. Squad refuses every request until you add it.

Event outcomes

These words show next to each event under Recent events on a trigger’s page.

Outcome	Meaning
”Waiting to send”	The event waits for the trigger’s current run to end.
”Waking the agent”	Squad is sending the event to the agent.
”Retrying (attempt N)“	The last try to wake the agent failed. Squad tries again.
”Held while the agent is paused”	The agent is paused. Squad sends the event when you resume the agent.
”Agent woken, run starting”	The agent got the event, and its run is starting.
”Agent working”	The agent’s run is going.
”Done”	The run finished.
”Run stopped”	Someone stopped the run. This is not a failure.
”Run failed”, “Run timed out”, or “Run ended:” and a status	The run did not finish its work. Retry sends the events again.
”Agent woken, no run started”	The agent got the event, but no run started. Retry sends it again.
”Could not wake the agent”	Every try to wake the agent failed. The error shows under the event. Retry sends it again.
”Not run: the trigger was paused”	The event arrived while the trigger was off. Run now runs it.
”Not run: the daily limit was reached”	The trigger had started as many runs that day as Most runs per day allows. Run now runs it.
”Not run: the agent was removed”	The trigger’s agent was removed.
Test	A tag on an event that someone sent with Send test event.

AI accounts

On the AI Tokens screen, each account shows one status word.

Status word	Meaning
LOGIN INVALID	The provider says the login is no longer valid. Replace the account to reconnect it.
EXPIRED	The login has expired. Replace the account to reconnect it.
AT LIMIT	The account used up a limit window. It cannot serve runs until the limit resets.
OUT OF SYNC	Some agents hold an older copy of this credential. Sync the accounts to update them.
IN USE	This account serves the next run on this provider.
STANDBY	The account is healthy and waits in the fallback order. On Claude Code, a standby account takes over when the account in use reaches its usage limit.
CONNECTED	The account is connected. Squad has no usage data for this provider.

Other labels on the AI Tokens screen:

Label	Meaning
Rate-limited · cooling down	A recent run on this provider hit a rate limit.
FALLING BACK TO and an account name	The accounts above cannot serve runs, so runs use that account.
FALLING BACK TO THE NEXT PROVIDER IN MODEL ROUTING	No account on this provider can serve runs, so runs move to the next model in Model routing.
Default model, Fallback N	The provider’s place in Model routing.
A banner that says the provider is signed out on your workspace	Runs that use it fail until you reconnect it.
Some credentials are out of sync across agents	Click Sync now to update them.

Email

Messages

Label	Where	Meaning
Draft	Message in a thread	The agent drafted this message for your review. It has not been sent.
Scheduled	Message and inbox row	The message is set to send later.
Sent	Message in a thread	The message was sent.
Escalated	Message in a thread	The agent asked you to decide how to handle this email.
Bounced	Message in a thread and inbox row	The email bounced. The recipient did not get it. The message shows the reason when the provider gives one.
Not sent	Message in a thread and inbox row	The email did not send. The recipient did not get it. The message shows the reason when the provider gives one.
✦ Draft ready	Inbox row	A draft waits for your review.
Escalation	Inbox row	The email is escalated to you.
Has attachments	Inbox row	The email has files attached.

Inboxes

Label	Where	Meaning
Active	Inbox settings	The inbox works. The agent reads and sends email.
Paused	Inbox settings	You paused the inbox. Mail still arrives, but the agent is not told about it and cannot send email until you click Resume inbox.
Updating…	Inbox settings	Squad is setting up the inbox or changing its address.

Custom email domains

Status	Meaning
Waiting for DNS	Squad is waiting for the DNS records at your DNS host.
Checking DNS…	Squad is checking the records now.
Verification failed	The check failed. The reason is shown next to it.
Connected · DNS verified	The domain is verified and ready to use.

Each DNS record also shows Verified ✓ or Pending. See Give an agent an email inbox.

Integrations and channels

Label	Where	Meaning
Connected	Integrations catalog	You connected at least one account for this app.
★ PRIMARY	Account row	Agents try this account first when they do not pick one. A person’s own accounts come before shared accounts.
CONNECT and the app name	Card in chat	An agent asks you to connect the app.
CONNECTING · FINISH SIGN-IN	Card in chat	The sign-in has started. Finish it in the window that opened.
CONNECTION EXPIRED	Card in chat	The connection expired. Authorize it again.
Connected, Not connected	Telegram main bot	Whether your main Telegram bot is connected.
Online, Offline	Each extra Telegram bot, Discord bot, and Slack app	Whether the bot is running on your workspace computer.

Visible computer

Label	Meaning
Watching · the squad keeps working	You are watching the agent’s computer. The agent keeps control.
You have the keyboard	You took over. Click Hand back to return control to the agent.
COMPUTER · ACTION NEEDED	A card in chat. The agent asks you to take over its computer.

See Watch or take over an agent’s computer.

Docs

Badge	Meaning
New	You have not opened this doc yet.
Modified	The doc changed since you last opened it.

These badges are kept in your browser. A different browser or device shows its own badges. Archived docs never show a badge.

What’s new

Each entry in What’s new has a type label. The filters at the top are All, Features, Models, Improvements, and Fixes.

Label	Meaning
New	A new feature.
Improved	A change to something that already existed.
Fixed	A bug fix.
New model	A new AI model that you can pick.

Subscription

Label	Where	Meaning
Active	Plan card on Billing	Your subscription is active.
Ending	Plan card on Billing	You canceled. The plan ends on the date shown.
Your subscription is canceled	Lock screen	The workspace is locked.
Your subscription is paused	Lock screen	The workspace is locked while the subscription is paused.
Payment past due	Lock screen	The latest payment failed, and the workspace is locked.

See Manage your subscription, credits, and workspace data.

Notification events

These are the events on Settings > Notifications. Each has an IN-APP switch and an EMAIL switch. A dash means the event has no email.

Event	Description on screen	In-app default	Email default
Escalations	An agent needs your decision	On	On
Draft ready	An agent drafted a reply for your review	On	Off
Deliverable ready	An agent finished a document	On	Off
Mission blocked	A mission is waiting on you	On	On
Task completed	A scheduled task finished	Off	Off
Task failed	A run errored or timed out	Off	Off
Agent inbox mail	An agent’s inbox received an email; the agent handles it	On	Off
Weekly check-in	A Monday email with a link to review the week on your dashboard	Off	On
Billing & credits	Low credits, renewals, payment issues	On	No email
Replies in your conversations	An agent answered in a chat you started	On	No email

When the IN-APP switch of an event is off, that event does not show in the bell. The bell shows up to 8 of your newest unread notifications. Clicking a reply notification opens that conversation. Other notifications open the Live Feed. For more, see Choose your notifications.

​Missions

​Board columns

​Other mission badges

​Tickets

​Ask types

​Agents

​Status on the agent profile

​Banners on the agent profile

​Status line in the sidebar

​Chat

​Your messages

​Card headers in chat

​Subagent states

​Conversation tabs

​Runs

​Run statuses

​Run kinds

​Notes on a run

​Health screen

​Scheduled tasks

​Triggers

​Trigger labels

​Event outcomes

​AI accounts

​Email

​Messages

​Inboxes

​Custom email domains

​Integrations and channels

​Visible computer

​Docs

​What’s new

​Subscription

​Notification events