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Short answers, each with a link to the page that has the details.

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Before you buy

Squad gives you a team of AI teammates in a web dashboard. A chief of staff, named Chief of Staff by default, plans the work and adds more teammates when you need them. The teammates run on your squad’s own computer in the cloud, on the AI account that you connect. You give them work in chat or as tasks. When they need a decision from you, they ask you a question. See What Squad is.
A Squad subscription and an account with an AI provider, such as Claude Code or ChatGPT. Your teammates run on your AI account. See Connect your AI subscription.
No. You pay at checkout, before your workspace is built. Your first payment has a 7-day money-back guarantee. See Get a refund.
No. Squad has no demo calls and no booking link. Sign up and try Squad with your own work. Your first payment has a 7-day money-back guarantee. See Demos and trying Squad.
There is one monthly plan. For every price, see What Squad costs. Your AI provider bills you for model usage. Research tools use credits, and each workspace gets included credits every month. Email inboxes and seats for people are paid add-ons. See What Squad costs and what uses credits.
Claude Code, which Squad recommends on a Claude Max or Ultra plan with Claude Opus 5.5, ChatGPT · Codex, Grok, Z.ai, Kimi, MiniMax, Gemini, GitHub Copilot, OpenRouter, Qwen Cloud, Cloudflare Workers AI, OpenCode, and Claude, which is deprecated. Gemini connects with a Google AI Studio API key only. A Gemini app plan does not connect. You can connect more than one provider, and more than one account for a provider. See Connect your AI subscription.
Only on your cloud computer. You create the token on your own computer, so Squad never sees your Claude sign-in. When you paste it, it goes through Squad’s server on its way to your cloud computer, and the server keeps no copy. Squad has no separate agreement with Anthropic. Claude Code runs with your own Claude plan. For what your plan allows, read Anthropic’s terms for your plan. See Your AI accounts and Claude Code.
No. Your AI provider bills you for model usage under your own plan or key. Model usage never uses Squad credits. Each run shows its token usage. See What Squad costs and what uses credits.
The setup screen says “This takes about 2 minutes”. A slow build retries automatically and can take longer. See Get started and Fix setup problems.
Yes, in the phone’s web browser. On a small screen, Today, Squad, your first two pinned places, and More are in a bar at the bottom, and rows wrap to fit. See On a phone. On an iPhone or an iPad, you can also use Squad for iPhone and iPad, which is in beta through Apple’s TestFlight app. It shows Approve and Deny in the notification about a yes-or-no question. See Get started with Squad for iPhone and iPad.

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What your squad can do

Message your chief of staff in chat, or create a task with New task. Your chief of staff answers or routes the work to the right teammate. See Give your squad work that it can finish.
Teammates chat with you and with each other, run tasks, ask you questions, and write docs. They send email from their own inboxes, act in the apps that you connect, keep your contacts, use the research tools, and use a browser on your cloud computer. They can also add teammates and create routines. See What teammates can do, and how you stay in control.
Ask your chief of staff. The + beside Your squad in the sidebar opens that chat with a request already typed. Only the owner and Administrators who work with every teammate see it. The dashboard does not add a teammate by itself. A new teammate is ready for work about 2 minutes after your chief of staff creates it. See Add, change, and pause teammates.
Any app in the catalog on Settings > Apps, for example Gmail, Notion, GitHub, and Slack. Each app has a manual in the App manuals tab of these docs. For a service that is not in the catalog, add its MCP server or store its API key. See Connect apps and Add an MCP server or an API key.
Yes. Each teammate uses a browser on your cloud computer. You can watch it and take over, for example to sign in. A teammate can also ask you to fill in a form on a page, such as a sign-in, from a card in chat. See Watch or take over a teammate’s computer.
No. Teammates work on your cloud computer. They cannot reach your files or your browser unless you send them the files or connect the app. The exception is Squad for Mac: with Let your squad use this Mac on in Mac access, teammates can ask for files, the open browser tab, or your screen, and you approve each request on your Mac. See Let your teammates use your Mac and What Squad is.
Yes, from Telegram, Discord, or Slack. You connect a bot for each chat app. Squad has no chat channel for WhatsApp or Microsoft Teams. Teammates can use those as apps. See Talk to your squad from Telegram, Discord, or Slack. You can also connect an AI app such as Claude, ChatGPT, or Cursor, which then works in Squad as you. See Use Squad from Claude, ChatGPT, or Cursor.
Yes, after you give a teammate an inbox. An inbox is a paid add-on for each teammate. Squad limits how much each inbox and the whole squad can send. See Give a teammate an email inbox.
Yes. Connect one custom domain for your squad in Settings > Email > Domains. See Give a teammate an email inbox and Fix email problems.
Yes. Your squad runs on its own computer in the cloud, not in your browser. Routines and incoming email continue when the dashboard is closed. See Schedule recurring work with routines.
Only when you set it up. A teammate starts work when you message it, when a task is assigned to it, when a routine reaches its time, when email arrives in its inbox, or when a trigger that is on receives an event. See Start work when something happens (triggers). Heartbeats, which wake teammates on a timer, start switched off. See What Squad is and Schedule recurring work with routines.

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Control and spending

Set an access level for each connected app, and narrow it for single teammates. Turn off an MCP server or its tools on its card in Settings > Apps > Custom integrations, and research tools on Billing. Set a Daily send cap for each inbox. Other rules, such as “ask me before you send”, are instructions that teammates follow but Squad does not force. See What teammates can do, and how you stay in control.
Teammates can spend credits on research tools. They cannot buy credits or seats. A teammate can add an inbox only for you, the owner, and Squad first gives it the price so that it asks you. Auto-recharge buys credits only if you turn it on and confirm the amounts, and only up to the monthly cap when you set one. A teammate can set a credit budget for a task, and there is no dashboard control for it. See Budgets for a task.A teammate can also pay online with a card that a person saved in their card vault. Every payment waits until the card’s owner approves it on the device that holds the card, and nothing is paid without that approval. See Let your teammates pay with your card.
Squad has no setting that forces approval. Teammates can send email directly. To reduce the risk, tell the teammate in its Handling instructions to draft every reply for your review, and lower its Daily send cap. See Fix email problems.
Not by a switch. No setting holds every action in a connected app or an MCP server for approval. You set what teammates can do with access levels and tool switches. To approve before something goes out, tell your teammates to ask the person who approves. They ask that person a question, and carry on once the person answers on the web, in Squad for Mac, or in Squad for iPhone and iPad. Telegram, Discord, and Slack do not show questions. See Approvals for actions in connected apps.
You cannot recall an email after it is sent. You can cancel a scheduled send before it goes out. See Fix email problems.
Yes. Invite them from Settings > People. Each person signs in with their own email address and gets a role: Administrator, Collaborator, or Viewer. Each person you invite uses a paid seat, and billing stays with you. See Invite people to your squad.To show your squad’s work to people without an account, share a read-only view. To let people talk to one teammate from a chat app, connect an extra Telegram bot, a Discord bot, or a Slack app, and add them to its list. See Share a read-only view of your workspace and Talk to your squad from Telegram, Discord, or Slack.
Not until you share them. Only the person who connected an account can share it. A connected account is private to the person who connected it, unless that person ticks Share this account with everyone in this squad when connecting it. To let everyone use one of your accounts through the teammates, click ⋯ on the account row in Settings > Apps, then Share with teammates. A Collaborator or an Administrator can also connect their own account. See Who can use an account.
Yes. Click your squad’s name at the top of the sidebar and click New squad team. Each squad has its own subscription, teammates, and computer. For the price, see What Squad costs. See Run more than one squad.

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Credits

Only the 57 built-in research tools, such as web searches, page scrapes, and company lookups. Every workspace gets a monthly allowance of included credits. Apps you connect, email, and model usage are free of credits. See What Squad costs and what uses credits and the Research tools reference.
Research tools stop until you buy credits or turn on auto-recharge. The rest of your squad keeps working, and cached research results stay free. See When credits get low or run out.
Yes. Each person that you invite, and each invite that is still open, uses a seat. A seat is a monthly charge on your subscription. You buy seats in Settings > Billing and usage > Billing, or with Invite and add a seat on People when every seat is taken. For the number of seats, see Limits and defaults. The app shows the price before you buy. The people you invite pay nothing themselves. See Seats for people.
Yes. An email inbox for a teammate is a paid add-on, charged per inbox each month. No inbox is included in the plan. The app shows the price before you confirm. See The inbox add-on.

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When something goes wrong

Squad keeps your cloud computer running, watches for stuck work, and tells you when something needs a person. Signing in again to your own accounts, answering your teammates’ questions, and your AI plan’s limits are yours. If something breaks on Squad’s side, email support@squad.so. See What Squad looks after, and what is left to you.
The usual causes are an expired AI connection, a rate limit, or a run that failed. Start at Today: work that did not finish, and a signed-out AI account, show first under Needs you. The owner and Administrators see work that did not finish. See Fix a teammate that is stuck or failing.
If you connected more than one account for a provider, Squad tries them in the order on the provider card. For Claude Code, the next account takes over when the active one reaches its usage limit. If you set fallback models, the run moves to the next model. Without fallbacks, runs fail until the provider accepts calls again. See Rate limits and fallback. When every Claude Code account is at its usage limit, a line above every screen says when your teammates pick up again. See Claude Code reached its usage limit.
Today shows work that did not finish today, with See what happened. History shows every run with its error. Activity shows everything your squad does. Health lists today’s failed runs and provider limits. Open it from a teammate’s page, on the line that says a run today didn’t finish. Only the owner and Administrators see it. See See what your squad did.
Find the message on the screen in Fix setup problems. Most failures need only another Launch my squad.
Each page has its own list of messages: Connect apps, Add an MCP server or an API key, Telegram, Discord, Slack, and Fix email problems.

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Your account

Open Settings > Billing and usage > Billing and select Cancel subscription…. The cancellation takes effect at the end of your billing period, and you can undo it before then. See Cancel your subscription.
After the end date, your workspace is locked and scheduled for deletion, and your teammates stop. Back up your data before the end date. See What happens at the end date.
Squad prepares it on its servers and emails you when you can download it, as one JSON file. It holds your conversations with teammates, email, questions, tasks, docs, runs, contacts, deals, pipelines, playbooks, projects, triggers, all activity and Squad chat, and, from your cloud computer, your routines, skills, memory, and each teammate’s files and settings. In the owner’s backup, saved secrets are named, never their values. It does not hold payment cards or the files of attachments. See Back up your data.
Your first payment is refundable within 7 days. Email support@squad.so from your account email. Renewals and credit purchases are not refundable. See Get a refund.
Open Settings > Squad > General, select Reset squad…, and type your squad’s name to confirm. This deletes everything in your workspace and cannot be undone. See Reset your workspace.
Email support@squad.so. The dashboard cannot delete a workspace. See Delete your workspace.
Email support@squad.so. Help & support shows the address on its Email us card, with Copy address and Write in Gmail. See Get help.