Squad for Mac is in private beta.
Sign-in
”Incorrect password. Please try again.”
Cause: The password does not match the account. Fix: Type the password again. If you forgot it, select Forgot your password? and follow the steps. See Get started with Squad for Mac.”No account found with this email. Create one first.”
Cause: No Squad account uses this email. Fix: Check the email for typing mistakes. To make an account, select Create an account under “New to Squad?”.”That code is wrong or expired. Check the latest email, or send a new code.”
Cause: The code does not match, or it is too old. Only the latest code works. Fix: Select Send a new code and type the code from the newest email. For how long a code works, see Limits and defaults.Sign-in goes to “Check your email”
Cause: Your account’s email is not verified yet. Squad sent a new code. Fix: Type the code from the email.”Too many attempts. Wait a few minutes, then try again.”
Cause: Squad blocks sign-in for a short time after many tries. Fix: Wait a few minutes, then try again.”This account signs in with Google, so there is no password to reset.”
Cause: You made your account with Google. It has no password. The Mac app has no Google sign-in button. Fix: Choose Help > Email Support for help with your account.”Your session ended. Sign in again to continue.”
Cause: Your sign-in expired or was ended. Fix: Sign in again.”Squad can’t be reached right now. Check your connection, and we’ll keep trying.”
Cause: Your Mac cannot reach Squad. Fix: Check your internet connection, then sign in again. When you are already signed in and Squad cannot refresh your session, the window shows the reason and tries again on its own. To use another account, select Sign in with a different account.Before your squad opens
These screens show after you sign in. Each moves on by itself when the problem is gone.”Squad can’t check your squad right now. It keeps trying.”
Cause: A check on your account or squad failed. Fix: Wait. Check your internet connection. Squad keeps trying.The setup screen opens
Cause: You signed in with an account that has no squad yet. Fix: Squad for Mac opens the setup screen. Set up your squad there. See Set up a new squad.Get your squad
Cause: The email that you signed in with has no active Squad subscription. The subscription never started, ended, is paused, or is not active. Fix: Select Subscribe, or subscribe, resume, or renew on squad.so. The window opens by itself when the subscription is active. If you paid with a different email, sign out and sign in with that one. If someone invited you, select I have an invite link….”This squad is paused”
Cause: You were invited to a squad that is locked: its subscription is paused, canceled, or past due, or Squad paused it. Fix: Ask the owner to reactivate the squad. Only the owner can. The window opens by itself when they do. To work in another of your squads meanwhile, select Open and its name.”You no longer have access to” a squad
Cause: The owner removed you from their squad, or you left it, and you have no squad of your own. Fix: Ask the owner to invite you again, then select I have an invite link… and paste the new link. Or select Get a squad of your own.Your squad is locked
Cause: You are the owner, and the squad’s subscription is canceled, paused, or past due, or Squad paused the squad. The screen says “Your subscription is canceled”, “Your subscription is paused”, “Your last payment didn’t go through”, or “Your squad is paused”. Fix: Select the button on the screen: Resubscribe, Resume subscription, or Update payment. When Squad paused your squad, email support@squad.so. Before a canceled squad is deleted, you can select Export squad data to keep a copy. With more than one squad, your other squads stay open. See Billing.”Upgrading your squad”
Cause: Squad moves your squad to a better computer. Your teammates, conversations, and memory come along. Fix: Wait. The window moves on by itself when it is done.”Please accept our Terms of Service”
Cause: Squad needs you to accept its terms to go on. Fix: Select I have read and agree to the Terms of Service, then Accept and continue.An invite link does not work
Connection
The sidebar says “Reconnecting…”
Cause: The live connection to Squad dropped. The menu bar panel shows Reconnecting too. Fix: Check your internet connection. Squad reconnects by itself. Your squad keeps working in the cloud meanwhile.”The connection dropped before Squad heard back, so this may have gone through. Check before trying again.”
Cause: The connection dropped while Squad sent your change. Fix: Look whether the change is there before you do it again.”Couldn’t switch squads”
Cause: The squad cannot be opened from this account, or the switch failed. Fix: Read the reason in the alert. Check that you signed in with the account that is in that squad.Notifications
Notifications do not arrive
Check these causes in order:- Notifications are off in macOS. Settings > Notifications > On this Mac says “Notifications are off for Squad in System Settings, so none of these can reach you.” Select Open System Settings and allow notifications for Squad.
- The switch is off. Turn on Questions, Email that needs you, or Replies and mentions in On this Mac.
- Squad holds the question. With Hold non-urgent decisions on, only urgent and high-priority questions come right away. The others arrive in one summary.
- The notch shows it instead. With Squad in the notch on, a new question opens the notch and goes to Notification Center without a banner.
- Squad is quiet. During a meeting with Stay quiet in meetings on, or while the notch is snoozed, notifications show without sound, and the notch does not open by itself.
- Squad was not open. When Squad opens, it shows banners only for recent questions. Older ones wait in Needs you. See Limits and defaults.
- You are looking at it. Squad does not notify you about the conversation that is open on your screen.
- Someone answered it already. A question answered on the web or on another Mac leaves Notification Center.
Unread replies do not count in the Dock or the menu bar
Cause: Replies and mentions is off. With it off, replies count nowhere, also not for your other squads. Fix: Turn on Replies and mentions in Settings > Notifications > On this Mac.A notification button does not work
Cause: Actions that change something need your Mac to be unlocked. Fix: Unlock your Mac and try again. If an answer fails, Needs you opens so that you can answer there. If a reply to a mention in a group chat fails, a message says “Your reply wasn’t sent” with the reason, and the group chat opens with your words in the box.Mac access and permissions
Mac access is not connected
Cause and fix: Look at the status line under Let your squad use this Mac in Settings > This Mac > Mac access.
Your Mac counts as connected only while Squad is open on it, signed in, with one of your own squads open and the switch on. In a squad that you were invited to, Mac access is off until you open one of your own squads. See Mac access.
Delegate does not send your screen, or a screen request fails
Cause: Squad does not have the Screen Recording permission. Fix: In the Delegate panel, select the screen button beside Send to and the teammate’s name. Its tooltip starts with “Let Squad see your screen.” Or turn on Squad in System Settings > Privacy & Security > Screen Recording. The teammate is told that Screen Recording is off and can ask again after you turn it on.Delegate does not bring the browser page
Cause: macOS did not allow Squad to read the browser, or the browser is not supported. Firefox is not supported. Fix: Allow Squad for that browser in System Settings > Privacy & Security > Automation. See Delegate, talk, and use Siri.Esc does not close notch cards from another app
Cause: Close notch cards with Esc from any app needs the Accessibility permission. The setting says “Squad needs the Accessibility permission to see Esc in other apps.” Fix: Turn on Squad in System Settings > Privacy & Security > Accessibility.Talking to your squad does not work
App problems
”Squad stopped responding last time, sorry about that.”
Cause: Squad froze the last time it ran, and it was closed while it did not respond. Fix: Nothing to do. With Share usage and crash reports on, Squad sends a report to the Squad team, with nothing that you wrote. If it happens again, choose Help > Email Support. See Share usage and crash reports.Updates do not install
See Updates.