A stuck order usually surfaces as an angry email three days later. By then the customer is gone and the refund costs you the sale plus the reputation.
Your Squad teammate sweeps the store every two hours on a schedule you can see and pause in the dashboard. It finds failed payments, stuck fulfillments, and address problems while they are still fixable. Your rules decide what it may do alone: they live in the teammate's notes file, and you change them in plain chat.
The customer hears from the teammate's own inbox before they write to you. The edge cases become tickets with the evidence attached, and a refund above your line always waits for your tap.
'Retry failed cards once. Refund doubles instantly. Hold anything over $200 for me.' The rules go into the teammate's notes and apply the same way every sweep.
Each run checks new orders for failed payments, fulfillment errors, and shipping mismatches. The run timeline shows every order it touched.
A failed card gets a retry and a friendly note from the teammate's inbox. A double charge gets an instant refund and an apology that sounds like you.
The order, the error, the customer's history, and a recommendation, in one ticket. Approve or redirect with one tap, from the dashboard or Telegram.
A weird failure you resolve once goes to memory. The next time that pattern appears, the teammate cites your precedent in its recommendation.
One evening line when the day was clean. A short report when it was not, filed in Docs with every action listed.
ORDER #4471 — needs you Payment failed twice, then succeeded on a different card under a different name. Address matches. Order value $312. Your rules cover retries and doubles, not card switches. Recommendation: fulfill, but confirm — the pattern matches a gift purchase more than fraud (same ship-to as order #3220, last November). [ Fulfill ] [ Refund & cancel ] [ Ask the customer ]
Your teammate connects through the integrations you approve, works on its own computer with its own browser, and asks you before anything irreversible.
You connect Shopify and draw the lines: retry, refund, hold.
The first sweep finds two stuck orders from LAST week. Both customers get notes before they had written you.
One edge-case ticket a day, each with a recommendation. You tap through them from Telegram at lunch.
The evening summary is one quiet line most days. Support tickets about orders have halved.
An AI teammate works the refund queue against your rules every morning: approves the clear cases, holds the edge cases for you, logs everything..
An AI teammate answers the questions you have answered a hundred times, from your real docs, and escalates the rest to you with full context..
An AI teammate matches the day's payouts against invoices every evening and reports what does not line up, while the discrepancy is one day old..