Squad for iPhone and iPad is in beta, so it installs through Apple’s TestFlight app. See Get Squad for iPhone and iPad. “The Mac” on these pages means Squad for Mac.
Installing
Squad does not install from the TestFlight link
Cause: Squad needs iOS or iPadOS 26 or later. It installs only through Apple’s TestFlight app, on the device where you open the link. Fix: Update the device to iOS or iPadOS 26 or later. Install TestFlight from the App Store, then open the link on that same device. See Get Squad for iPhone and iPad.Notifications
No push notifications arrive
Cause: Notifications are off for Squad in iOS, or the event is off in your notification settings for Squad. Fix: Open the You sheet and select Notifications under What reaches you. Turn notifications on in iOS. Then check your settings for the event on the web. See Turn notifications on.A notification has no Approve and Deny buttons
Cause: The buttons show only when the notification is about one open yes-or-no question, and only for people who can answer it. A Viewer never gets them. Only the owner answers a request for access or a request to do something, unless the teammate asked one person. Then that person and Administrators can answer it too. Or the question was closed, or passed to another person, before Squad sent the notification. See Who sees the buttons. Fix: Tap the notification and answer on Today.”Your answer wasn’t sent” or “Your reply wasn’t sent”
Cause: Squad could not send your answer or reply from the notification. For example, the question was already answered or is not yours to answer, the device was offline, or the notification is about another squad than the one that is open. Fix: Tap the notification and answer in the app. It opens the right squad first. A reply that failed to send waits in the conversation, ready to send again. Otherwise the notification repeats your words after “You wrote:”.A reply does not show as a banner in the app
Cause: The conversation is on your screen, or you are talking to your squad. The banner does not show in either case. Fix: None is needed. The reply is in the conversation.Voice
”Squad needs the microphone and speech recognition. Allow both in Settings > Squad.”
Cause: You did not allow the microphone or speech recognition for Squad. Fix: Open iOS Settings > Squad. Turn on Microphone and Speech Recognition.”This iPhone can’t transcribe your language on-device yet. Add it in Settings > General > Keyboard > Dictation.”
Cause: Squad turns speech into text only on the device, and your device cannot do that for your language yet. The message says “iPhone” on iPad too. Fix: In iOS Settings > General > Keyboard > Dictation, add your language.”Didn’t catch that. Hold the mic and try again.”
Cause: Squad heard no words. Fix: Hold the face or the mic, speak, and let go after you finish.”Not sent.”
Cause: You slid your finger up before you let go, or selected Don’t send. Fix: Talk again, and let go without sliding up.There is no face beside the tab bar, and no mic
Cause: You are a Viewer. A Viewer cannot send messages, also not by voice. Fix: Ask the squad owner to change your role.The mic does not show in a conversation
Cause: The mic shows only while the message box is empty, and only in a conversation with one teammate. A group conversation has no mic. Fix: Clear the message box. In a group, use the keyboard’s dictation.The answer is not read aloud
Cause: Read replies aloud after you talk is off, or the answer came more than 15 minutes later, or Squad was not open in front. Fix: Turn the switch on in the You sheet. Select Play the answer on the banner while it shows, or read the answer in the conversation. See Hear the answer.Chats
”Your squad isn’t answering right now” in Squad chat
Cause: Your cloud computer has not checked in with Squad for a while, or it restarted and has not checked in yet. A message to Squad chat cannot reach your teammates until it does. Fix: Wait a few minutes, then select Retry on the message that did not send. If it lasts, see Still stuck.Sharing and files
The share sheet says “Open Squad and sign in, then share again.”
Cause: You are signed out, or the app has not opened your squad on this device yet. Fix: Open Squad, sign in, and wait for your squad to open. Then share again. See Share to your squad.A file in a conversation does not open
Cause: The file is still uploading, it was deleted, or the download failed. The message says “This file was deleted.” or “Couldn’t download” and the file’s name. Fix: Wait for the upload to finish, or tap the file again. A deleted file cannot be opened.”A photo didn’t attach” or a file “didn’t attach”
Cause: The photo or file could not be read or uploaded. Fix: Attach the photo or file again with +.Live Activity and widgets
The Live Activity does not show
Cause: Live Activities are off for Squad in iOS, nobody works and nothing needs you, or Squad was not running when the work started. The app starts the Live Activity. Fix: Turn on Live Activities for Squad in iOS Settings. Open Squad while your squad works.The Live Activity or a widget says “Open Squad to refresh”
Cause: The Live Activity had no update for 15 minutes, or the widget’s data is more than 2 hours old. Both get their data from the app. Fix: Open Squad. The Live Activity and the widgets update.A widget says “Sign in to see your squad here.”
Cause: You are signed out. Signing out clears what the widgets show. Fix: Sign in to Squad.Links and places
A link opened the Squad tab instead of the page
Cause: The link points to a place that the app does not have, for example runs, routines, skills, or your cloud computer. Fix: Open the link on the web dashboard or Squad for Mac. See What is not on iPhone and iPad.A squad.so link opens in Safari, not in Squad
Cause: Squad opens only links that start withsquad://. A squad.so link that you tap outside the app opens the website.
Fix: Use the squad:// link, or open the place in the app. A squad.so dashboard link inside a Squad message opens in the app. See Links that open the app.