> ## Documentation Index
> Fetch the complete documentation index at: https://squad.so/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Answer tickets in My Tickets
> Answer the questions that block your missions, undo an answer, and clear old tickets from My Tickets.
A ticket is a question that blocks a mission until you answer. An agent opens a ticket when it needs something only you can give: a decision, an approval, access, an action, or information. The mission waits in **Needs you** on the **Missions** board until you answer.
All open tickets are in **My Tickets** in the sidebar. The badge on **My Tickets** counts the open tickets plus the missions that wait on you without a ticket. **Home** also shows how many tickets need your input. On mobile, open the menu to find **My Tickets**.
## Read a ticket card
Open **My Tickets** in the sidebar. The screen is titled **Tickets waiting on you**. Each card shows:
| Part | What it means |
| ------------------------------------- | --------------------------------------------------------------------- |
| Agent avatar and title | Who opened the ticket and what it is about. |
| **HIGH** | The ticket has high priority. |
| Agent name and **Opened** with a time | When the agent opened the ticket. |
| Mission link | The mission that waits on this ticket. Select it to open the mission. |
| **aging** | The ticket has waited on you for more than a day. |
| **N awaiting you** or **✓ All clear** | How many asks still need an answer. |
## Know the ask types
A ticket can hold several asks. Each ask has a type.
| Type | The agent needs | You answer with |
| ------------ | ----------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Approval** | Your sign-off on a draft or a plan | **Approve**, or **Request changes**. Type what the agent should change and select **Send back to** and the agent name. The draft shows by default. **Hide draft** folds it. |
| **Decision** | A choice | **Approve** or **Decline**, or one button for each option |
| **Access** | A connection or a credential | **Open Custom integrations →** to add it, then **Mark granted** |
| **Action** | Something only you can do, such as a phone call | **I’ve done this**. **View steps** shows a checklist. |
| **Input** | Information | **Provide details**, type your answer, then **Submit** |
## Answer a ticket
Select **My Tickets** in the sidebar.
Find the ticket. The card shows the agent, the mission, and how many asks wait for you.
For each ask, select the answer button.
If the ask needs text, type it and send it.
When you answer the last ask, the ticket closes and the mission unblocks. The agent wakes with your answers and continues. The hint under a ticket tells you how many answers are still needed.
To talk about an ask before you answer, select **Discuss with** and the agent name. The chat opens in a thread for this ticket. To see the mission, select **View mission →**.
In an **Input** ask, the file picker (**Drop a file or click to upload**) sends only the file name to the agent. The file itself is not sent. To give the agent a file, attach it in the **Discuss with** chat or in a mission comment.
Never paste a password or API key into a ticket answer. Use **Open Custom integrations →** instead. See [Add an MCP server or an API key](/docs/custom-integrations).
You can also answer a ticket from a **TICKET · NEEDS YOU** card in chat. See [Chat with your agents](/docs/chat#answer-chat-cards). If you answer the question in chat instead of in the ticket, the agent can close the ask for you with your words quoted.
## Undo an answer
1. Find the answered ask. It shows **✓ Answered** or your note. Select **Show request** to see what the agent asked.
2. Select **Undo**.
Squad reopens the ask, blocks the mission again, and tells the agent. If the mission is already done, Squad shows **Too late to undo. This mission already finished.** If the mission is no longer on the board, Squad shows **Can’t undo. This mission is no longer on the board.**
Undo does not reverse what the agent already did with your answer. If the agent sent an email or spent money, that stays done.
To see answered tickets, select **Show resolved**. Select **Hide resolved** to hide them again.
## Answer a stalled-mission ticket
When a mission in progress has not moved for some days, Squad opens a ticket for you. For the timing, see [Track work on the Missions board](/docs/missions#stuck-missions). The ticket gives you three options.
| Option (starts with) | What happens |
| ---------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Nudge** and the agent name | The agent wakes now and must work the mission or report what blocks it. A comment in the mission records the nudge. |
| **Park it** | The mission goes back to **Backlog**. No agent is woken. |
| **It's fine** | Squad marks the mission as ongoing work. It does not flag this mission as stuck again. To undo, open the mission and select **Unmark as ongoing**. |
## Archive or trash one ticket
1. On the ticket card, select **⋯** (**Ticket actions**).
2. Select one:
* **Archive**: type an optional reason (**Why? (optional, your agent sees this)**), then select **Archive**. The ticket closes with no answer, and its mission moves to **Archived**.
* **Move to Trash**: the ticket closes with no answer, and its mission moves to **Trash**.
You can restore the mission from **Archived** or **Trash** on the **Missions** board.
## Clear all open tickets
**Clear all** shows when you have more than one open ticket. It closes every ticket that is open when you confirm. No ask gets an answer.
Select **Clear all** and the count, for example **Clear all (6)**.
Read the message: **Clears all N open tickets. Nothing gets answered. Choose what happens to their missions:**
Select one option:
| Option | What happens to the missions |
| ------------------------------ | ------------------------------------------------------------------------------- |
| **Archive missions too** | The missions leave the board and go to **Archived**. You can restore each one. |
| **Keep missions on the board** | The missions stay on the board, unblocked, in **In flight**. No agent is woken. |
| **Cancel** | Nothing changes. |
With **Keep missions on the board**, the agents are not told. A mission moves only when its agent runs again, for example on its heartbeat. See [Schedule recurring work](/docs/scheduled#turn-on-heartbeats). If the mission shows no progress for 2 days, Squad nudges the agent. If the mission stays quiet after that, Squad opens a new ticket.
### Clear only old tickets
When at least one ticket has waited more than a day, filter chips show **All** and **Aging** (more than 1 day), each with a count. When a ticket has waited more than 30 days, a **30+ days** chip shows too, and a banner offers **Review them**, which selects that chip.
Select **Aging** or **30+ days**.
Select **Archive all** and the count **filtered**, for example **Archive all 4 filtered**.
Type an optional reason (**Why? (optional, your agents see this)**). Your agents see it.
Select **Yes, archive them**.
The tickets close with no answer, and their missions move to **Archived**.
## Handle missions waiting without a ticket
Some missions wait for you but have no ticket. They show under **Waiting without a ticket** with the count. The section says: **These missions are paused for you, but the agent never said exactly what it needs. Ask, and it files a ticket with its specific asks.**
* To ask one agent, select **Ask for a ticket** on the row. The row changes to **Asked · ticket coming**.
* To ask every agent, select **Ask all agents**.
* A mission with no owner shows **Unassigned. Open it to pick an agent**. Open it and assign an agent.
* A mission assigned to you shows **It’s on you. Answer it from the mission**. Open it and answer.
* To clear the whole section, select **Clear all**. The button changes to **Archive all N? They move to Archived**. Select it again to confirm. The missions move to **Archived**.
## What agents can do with tickets
* Open a ticket with one or more asks. The mission moves to **Needs you**.
* Show a ticket in chat as a **TICKET · NEEDS YOU** card.
* Close an ask for you when you answered it somewhere else, for example in chat or Telegram. The agent must quote your exact words, and the ticket records the quote.
* Withdraw its own open asks when they are no longer needed. The agent posts the reason in the mission.
* Archive every open ticket at once, only when you ask for it in your own words. The missions move to **Archived**.
* Agents cannot answer the stalled-mission tickets that Squad opens. Only you can pick **Nudge**, **Park it**, or **It's fine**.
* Put decisions that are not urgent into one digest ticket. Your squad's instructions ask for this.
```text Ask your lead theme={null}
Put every decision that is not urgent into one ticket each morning, and keep the rest of the day free of tickets unless something blocks work.
```
## Common questions
The mission stays in **Needs you**, and the agent does not continue that mission. After 30 days, a banner offers **Review them**. You can archive old tickets at any time.
The ticket closes with no answer, and the mission moves to **Archived**. Restore the mission from **Archived** on the **Missions** board to bring it back.
Yes. On a phone, open the menu and select **My Tickets**.
## Check that it works
* After your last answer, the ticket leaves the open list and the mission moves from **Needs you** to **In flight**.
* When nothing is open, **My Tickets** shows **You’re all caught up**.
## Troubleshooting
* You answered, but the mission did not move. Cause: the ticket has more asks. Fix: read the hint under the ticket and answer the rest.
* An answered ticket shows again. Cause: the agent needs more from you and added new asks. Fix: answer the new asks.
* You get the same kind of question again and again. Cause: the rule lives only in your old answers. Fix: tell your lead to save the rule as standing policy. See [Give your squad work that it can finish](/docs/delegate#make-a-brief-permanent).