> ## Documentation Index
> Fetch the complete documentation index at: https://squad.so/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help

> Open the Squad docs from the dashboard, ask your lead agent, or email Squad support with the details that it needs.

Use this page when you have a question about Squad or something does not work. It covers the **Help & support** screen, your lead agent, email support, and the **What's new** list.

## Open Help & support

1. In the top bar, select the question mark. Its tooltip is **Help Center**.
2. The **Help & support** screen opens.

On a small screen, the question mark is not in the top bar. Open the command palette with Cmd+K (Ctrl+K on Windows) and select **Help & support**.

**Help & support** has these parts:

| Part                                     | What it does                                                                                                             |
| ---------------------------------------- | ------------------------------------------------------------------------------------------------------------------------ |
| **Read the Squad docs**                  | Opens these docs in a new tab.                                                                                           |
| **Guides**                               | A list of docs pages, each with a short summary. Select one to open it in a new tab.                                     |
| **ABOUT THE SCREEN YOU WERE JUST ON**    | Shows when you open Help from another screen. It links to the docs page for that screen.                                 |
| **THE GUIDE YOU OPENED**                 | Shows when you follow a help link from the dashboard or from an older message. It links to the docs page for that topic. |
| **Ask your AI Chief of Staff**           | Opens a chat with your lead agent. See [Ask your lead agent](#ask-your-lead-agent).                                      |
| **Email us**                             | Opens an email to [support@squad.so](mailto:support@squad.so). See [Email Squad support](#email-squad-support).          |
| **Changelog** and **Keyboard shortcuts** | Open **What's new** and the command palette.                                                                             |

## Find an answer in the docs

* Use the search at the top of any docs page.
* In the dashboard, open the command palette with Cmd+K (Ctrl+K on Windows) and type your question. Matching docs pages show under **Help & guides**. Select one to open it in a new tab.

For an error message, search these docs for its exact text. The troubleshooting pages list messages with a cause and a fix: [setup](/docs/setup-troubles), [agents and runs](/docs/agent-stuck), [email](/docs/email-troubles), and [billing](/docs/billing#troubleshooting). See also the [FAQ](/docs/faq).

## Ask your lead agent

Your lead agent can answer questions about your own workspace and look at what went wrong.

<Steps>
  <Step title="Open the lead chat">
    On **Help & support**, select **Ask your AI Chief of Staff**.
  </Step>

  <Step title="Check the draft">
    A chat with your lead agent opens, with "I need help with: " already typed.
  </Step>

  <Step title="Send your question">
    Finish the sentence and send it.
  </Step>
</Steps>

<Tip>This card opens a chat with your own lead agent, not with the Squad team. To reach a person, email support.</Tip>

## Email Squad support

1. On **Help & support**, select **Email us**. Your email app opens a message to [support@squad.so](mailto:support@squad.so).
2. Send the email from the email address of your Squad account.

You can also write to [support@squad.so](mailto:support@squad.so) from any email app.

### What to put in your request

A complete request gets a faster answer. Include:

* The email address of your Squad account.
* What you tried to do, and what happened instead.
* The exact text of any error message. Copy it, do not describe it.
* The time that the problem happened, with your time zone.
* For a failed run: the agent name, the run time from Runs, and the text from **Technical details** in the run detail.
* For an email problem: the inbox address and the address of the other person.
* For a billing question: the date of the charge.

Do not send passwords, API keys, or AI tokens in your email.

### Requests that need support

Contact support for these cases, because the dashboard cannot do them:

* Delete your workspace. See [Delete your workspace](/docs/billing#delete-your-workspace).
* Ask for a refund within 7 days of your first payment. See [Get a refund](/docs/billing#get-a-refund).
* Setup fails again after you follow [Fix setup problems](/docs/setup-troubles).

## See what changed in Squad

The **What's new** screen lists every update to Squad, newest first.

1. In the top bar, select the sparkles button. Its tooltip is **What's new**. A number on the button shows the updates that you have not seen.
2. You can also open the account menu and select **What's new**, or select **Changelog** at the bottom of **Help & support**.

On **What's new**:

* Use the filters **All**, **Features**, **Models**, **Improvements**, and **Fixes**.
* Each update has a tag: **New**, **Improved**, **Fixed**, or **New model**.
* Select **Mark all read** to clear the count.

Check **What's new** when something in the dashboard looks different from these docs.

## Check that it works

* Your lead agent answers in chat.
* Your email to [support@squad.so](mailto:support@squad.so) is in your sent mail, from your account email.